Eyeglasses.comReviews of eyeglasses.com

Have an issue with my order and have tried MULTIPLE times to reach out to customer service and NOBODY will respond. Very poor customer service.

I have not gotten a response for my refund and its been about a week already. I tried email and calling but nothing. I just want my money back already. I already sent the glasses back.

I have emailed. I have called. I have left voicemails, and I can’t reach a single person at eyeglasses.com. Over $600 has been charged to my credit card for four different pairs of frames, and although three of the four are in stock, nearly two weeks later, only one has ever shipped. No one will respond as to why the others have yet to ship or give the status. It’s horrific customer service. And mind you this is all before asking for prescription lenses.

Great service, quick turnaround. However.. The lenses are very very reflective lights that are in back of me actually reflect into the inside of my lenses and actually impaired my vision rather than improved it. Dissatisfied.

As per my previous review back in December 2020 - more than a month on and I still have not received my refund of £268.59. They charged me TWICE for a pair of glasses and they could not fulfil the order and sent a Email stating I would receive a full refund. I have sent numerous Emails and tried to contact them with no acknowledgement or response from them. It is absolutely disgusting. This is a lot of money to lose and I will not lose it without a fight and I am determined to get a refund. My advice to anyone purchasing from this site - DO NOT. You will lose your money and be charged twice and they will not refund you. I am very unhappy to lose such a large amount of money but I am still fighting.

Long time customer but that may come to an end. There’s a $500 plus order for three frames that I did not place pending and no one will respond via emails and phone message. Why would I order three frames and no lens? Very disappointed... Partial response: “Mr. Ramp, We are sorry for your confusion. BH 2704 is simply an estimate or to save as a "wish list". “ ****** Not true. This was in Order History with a charge. I was NOT confused. I also received an email about the delay of the ORDER I did not place...I did not participate in a wish list either. This is not my mistake. Misled yes, confused, no.

I don't think this review is going to make a difference with how you run your operations. But I'll do it so you're aware. I ordered a pair of glasses - the frames were fine, but the craftsmanship of the lenses was not. I see how you make your money and guarantee how you rip off your honest customers by only refunding 50% of the overpriced lenses that you make with a lack of attention and quality to the product. By overcharging for the lenses and enticing unsuspecting customers to pay for premium services - and then under delivering. Your refund parses out the lenses and only refunding 50%. Why would anyone want a 'redo' of the lenses when the quality was inferior the first time? So, please take my $100 that you took from me... and do something about your operations to make a quality product. I had the same premium services on 'rolled edges' and 'polish' on high index lenses by european and asia -sourced services -- and I guarantee you they were far better than what you provided.

Did not get what wanted and emailed and called no response will have try 3rd time and maybe bbb will help