Eyeglasses.comReviews of eyeglasses.com

I have called and emailed to get my new frames and lenses redone and no one has called or emailed me back!

The frame was beautiful! I had ordered Tri-focal lenses which I've been wearing for a couple of years now, unfortunately the reading part was so blurry that I could not read with them. After I returned the glasses I was only credited part of the cost. They kept $67.50! That is ridiculous! I also had to pay return shipping!

Never received my order. Am currently filing a PayPal dispute to get my money back since no one had responded to any of my emails or phone calls. Order number was BK-7358. I purchased overnight shipping a week ago and never received any updates or anything and it still says not yet shipped. I want to cancel it since I got the product elsewhere but no one has responded to my attempts to do that either!

The photo on the website showed clear lenses, But when the glasses came, the left lens had printing on it that cannot be removed. So these are useless to wear as a protective measure for my eyes above a mask. I will be returning them.

Never received my glasses. Tried contacting the company three times using chat and email with no response.

1. Very slow handling and slow delivery After my glasses weren't shipped after 2 month from ordering, I was trying to call customer service but no one was picking up. Then I was trying to write to them - no response. After I managed to connect to the online chat, I was told the glasses had to be backordred and wouldn't arrive in 3 months. 2. Unavailable customer service I was told I could order a similar pair of frames that are in stock instead and that they would send it within a couple of days. I've been waiting for these "new" frames for last month and still didn't receive them. I've been trying to get in touch with customer service, but there is no response via mail or phone and the chat doesn't work most of the times. Once I got hold of a person on the chat, the person said that the frames would ship in a few days. That has been going on for last month. 3. Selling nonexistent frames After 2 months of not receiving my order, I was told that the frames I ordered are no longer available. Why would they even put it on the website?

You have no customer service by phone or email. You took $350 off my money and instead got one pair of Frames to try on. Sent it back. One you discontinued but you held my money for almost 2 months. Soo frustrating that you can ask me how you are doing and yet have no customer service. I don’t know how you are affiliated with Amazon but they have excellent customer service you have none. I would not recommend you to anyone. I ordered and got my husbands glasses wrong color frames but because you have no customer service he’ll wear them with the wrong color frames. Two orders amounting to almost a $1000.

Ordered new frames online process was very easy. Everything was very user friendly and frames arrived in just a few days. Will be doing business with them again! 5 stars!!