Eyeglasses.comReviews of eyeglasses.com

Somehow I was shipped a second pair of glasses that was actually my first choice but they were out of stock so I ordered a different pair. This pair works great; in fact, I ordered a second pair for distance only correction. After trying to get some direction via email, I turned to Trustpilot and got an immediate response from the company. I am shipping the unwanted pair back; I've been assured that the charges have been removed. All is well…now. I'm thankful we have a resolution and I have some great glasses.

I paid extra for overnight shipping but did not receive when promised. The temple(fits over the ear) is on the short side. I will probably have to replace.

Easy to purchase and good quality but the glasses took a long time to be processed.

Absolutely love what I bought - extremely disappointed it took way too long for product to be sent from time of order to receipt of delivery - I paid extra for expedited shipping. My order was non-prescription sunglasses. My order seemed to have only shipped once I requested my order be cancelled and a full refund would be expected if it was not sent by a quoted date. Customer service response wasn't even honest. I am very reluctant to order from this site again. You got 3 stars because I love my sunglasses.

Frame was good but I expected something different. It seems that the only foto you showed was not enough.

I ordered a pair of Lightec frames from eyeglasses.com which were clearly displayed as "in stock" on the webpage....couple days later I received an email notifying me that the frames were in fact discontinued and were not in stock...order cancelled...no further resolution. I then contacted their customer service folks via web-page IM to get a better understanding of how this all went down.....the CS person I spoke with was terse but helpful....she made a call to the distributor who verified that a couple of frames were actually still available and the order was reinstated....had I not taken the initiative to dig further these guys would have lost a sale just because someone didn't do enough foot work before cancelling my order....the price for the frame was excellent which I suppose was the saving grace for the experience and will keep them in the running for future purchases.

The sho-Ron frames that are said to be round aren't. The sales people weren't aware of this and told me that they were round. The sales people weren't aware of what the lab was doing and vise versa. Told sales I wanted to change the color of my transition lenses, it didn't happen. I would use them again because no one else has round frames.

The LAMB glasses are awesome but I paid extra to have 2 day delivery & after a week of not receiving them I contacted the company to request a refund on my shipping charge. They immediately refunded my $12. I was just disappointed that they didn't come quicker since I was looking very forward to wearing them. The online ordering process was quick & very easy & my glasses are perfect! I would definitely order from glasses.com again but just not expect them for 2 weeks. Also, can't beat the price. The same glasses anywhere else would be double the price.