Eyeglasses.comReviews of eyeglasses.com

no support or responses. took money, no glasses

No customer service at all. not sure why you even send out a survey i am sure there is no one to read it

Borderline scam I’d say. Can’t get the glasses I paid for and no response from customer service. Will have to dispute charge on my credit card. Please avoid this website!!! They don’t deserve your money.

Terrible customer service. I didn’t receive my full refund from them and there is no one to talk to on the phone. They keep saying my refund was issued in “ full” when I only received half of it. All customer service is via email and they take days to respond. Will not be purchasing from them again.

I wish I could put no stars. I ordered these frames in October and it is now April. I have received no replies for all my calls, emails and I am angry. At this point all I want is a refund, but I don’t seem to be able to get hold of anyone to make that happen. This company is the worst.

I ordered new frames on 3/24 and I have not received the frames yet. However, I was sent an email to review my experience for the product I received. I haven’t received the product.

ZERO response from customer service. Left multiple emails and voicemails (phone support is non existent at this point). Been waiting over a month for the other 2/3rds of my order and now it’s to late and I want to cancel the remainder of my order but they simply don’t respond or answer the phones! I will not be using g them again and buyer beware in dealing with this company.

Here again is another reason why I would rate this a one with no hesitation! To assume I would leave offensive words is so insultive. I loved eyeglasses.com and over the years have bought many frames as well as tell many people in my vast field about their great selections, saving prices, and fast delivery services and exchanges. So, it’s time to purchase another pair and I understand these are now difficult and trying times, I understand this working in the front lines in a senior living facility and having battled covid-19 myself! But I purchased frames and there was a concern with my bank that this may have been a fraudulent purchase so they blocked it. Eyeglasses.com didn't even inform me that this occurred and I needlessly waited for my frames until I decided to call and see where my frames were. When I learned of the situation and was able, by-the-way, to resolve in quickly, I wasn't too happy with the associate on the other end! She was very snippety and abrupt in her reasoning as if I was a belligerent acting buffoon. I had just remarked to the effect of, "Oh My God, why didn't the call me when the process was declined?" I would have been able to straighten out sooner and received my frames. Her sour response was inexcusable, but as a Christian most certainly forgivable and forgotten! The point I am making is I didn't feel the love and appreciation of an old and friendly returning customer! Then I get my frames and they felt and looked so cheap, and the glass case, seriously.... I just dropped 185.00 and I get a felt bright purple case that you'd probably see in a five and dime store! Not to sound rude but at 185. I should at least get a half-way decent glass case like you use to send from previous orders. I was disappointed beyond understanding.