Eyeglasses.comReviews of eyeglasses.com

Very pleased. One star off because their customer service being AWOL on me for almost two weeks had me up the wall for a while. I loved the glasses when I received them; they looked great, felt comfortable, came with an excellent hard case and even an extra cloth wipe was excellent at cleaning lenses. Sadly, I had an accident in which the frames snapped within the first week. I called customer service to see if they were under warranty, but couldn’t get a hold of anyone even though I called repeatedly. I finally left a voicemail, which the answering machine message said would guarantee a faster response. Never got a call back. Sent an email, didn’t hear back. After more than a week of agonizing over whether I’d wasted a couple hundred dollars, and being convinced that I should have just paid a extra at the optometrist’s office which would have guaranteed an immediate replacement, no questions asked...I finally tried calling again almost two weeks later, and lucked out by getting a very nice, helpful customer service rep. Turns out my frames were indeed under warranty (and I’d barely made it in the 30-day range!), so I returned them, and got replacement frames shipped promptly. The end of the story is a happy one, even though it took some angst to get there.

Reasonable price; Free Shipment is a little slow but understandable it speed, because it is free.

Just as ordered - prescription seems accurate. Reasonably quick service and fast shipping. Frame took some adjusting - a little more than expected. Lens fabrication could have been done a little better. Price was roughly comparable to local providers. Overall, I’m generally pleased with my glasses.

Everything always seems to be very good from eyeglasses .com

a little less customer service help than several other online suppliers. but will like the glasses once adjusted. Do you pay for adjustment if needed like some of your competitors?

I ordered only frames. The frames I received were the right style but not the size advertised or ordered, and when I called, I was told the size that was listed on the website that I ordered is no longer made. Consequently, I needed to return the frames. There was no hassle and I was sent a return label that I was able to use on the original box they were sent in. Within a week, the credit was issued on my credit card. I'm disappointed that I could not get the frames I wanted, but the return process was pretty much hassle-free.

Very professional staff I must say. Every time I come in and I usually work with Marquis at the Arrowood/Tyron Rd office. Had a couple of issues with a pair of glasses I bought from there (not any fault of Marquis) but he made sure that after resolving the issue that my glasses will come back with everything it's suppose to have in them. The Greensboro facility where the glasses are done could do a much better by carefully reviewing information on those sheets that are with the glasses before making the mistake like they've made to mines. Otherwise, really no other complaints than that one. Marquis keep up the excellent work! You are definitely a professional at what you do. :-)

Great experience with this transaction. Excellent customer service and very timely delivery of a quality product. I only give 4 stars because my last experience with customer service was poor. This is my fourth pair of glasses from Eyeglasses.com and, with the one exception, I have been very pleased. I recommend.