Eyeglasses.comReviews of eyeglasses.com

They sent me glasses with a flat case that doesn’t fit... it was partly open with rubber band around it. When I called customer service, it was not an intelligent conversation, it was more like how many questions do you need to ask before one can get the answers... not helpful and not an easy process....The 1st thing the guy said it was not your company but the vendor who sent it to you that way! Like does it matter to me! It’s your job to check and make it right or let me know before I purchase it. Have never seen this before,,,,Disappoinnted....

You have not returned 2 voicemails, 2 emails and 1 chat in almost 2 weeks! What kind of customer service do you provide? You have a nice comprehensive website, but without assistance from your staff, it is useless. You get a 0 from a customer sat. perspective. Per your update to my initial note, you are correct. You did refund me completely; for that you do get credit and I appreciate that. I have upgraded my rating based on that fact. Lisa did talk to me once about buying the frames. However,you did not return my 2 voicemails and emails to you, as well as a chat where I left you an email. I just wanted assistance on how to choose lenses from you. That never happened since I never got a reply back. I have upgraded the title of the review as well.

difficult to deal with, basically have to force them to stand behind their satisfaction guarantee. May drop down to one star depending on my final experience if I ever receive my eyeglasses.

ordered 4 frames to try. Days later later notified 1 was unavailable.( Was not listed on web site as such.) I tried to contact them to ask for a different 4th frame but got no response. ( had e-mailed & left voice-mail.) I had been under impression that they covered return postage; I paid for one of the 3 but had to pay postage for return of the other 2. Only good thing is they do offer try-on frames.

There were several discrepancies between the online confirmation and tracking, and the telephone customer service regarding my deliveries. I also used the online "chat" option, but answers or replies were not forthcoming. The (two) customer service representatives I reached, after considerable hold time were argumentative and combative. Their attitudes suggested that product fulfillment has a history of difficulty. Nonetheless, it should NEVER be reflected in their dialogue with customers. Both of them seemed to place blame on me, the customer, and defend whatever ambiguities and deficiencies committed by Eyeglasses.com.

I've tried to contact Eyeglasses.com multiple times in regards to an incorrect order & never received a response.

My lenses took forever and the anti-glare coating actually makes glare worse, not better.

I ordered 2 pairs. The first pair went smoothly. Eyeglasses stayed in touch through the process from order, manufacture and delivery. The second pair I never received any communication. I emailed customer support, heard nothing. Phoned to talk to customer service who sent a message to the order dept. No response. Phoned again. Was to receive a call from the customer service supervisor. Nothing. Phoned again and finally received helpful service but chose to cancel the order. I will not be using eyeglasses.com again even though the first order went well. Customer service needs to have better follow through.