Eyeglasses.comReviews of eyeglasses.com

Lenses are cloudy and don't seem to match my prescription. There is a lot of glare on lenses, as well. I feel I need to return them to have them made right. Modo frames are fantastic.

Their delivery of frames is slower than advertised. What was supposed to be 3-4 business takes took more than a week. Also, their return policy is confusing. Their invoices stated to ship returns to "X" and yet their website states to send returns to "Y". When I inquired about the discrepancy, they did not respond. So I inquired again. They again did not respond. Currently I am on attempt #4 to contact them, and as I fill out this survey, they still haven't responded. Although their prices are fair, their service is extremely poor.

Glass frames arrived in poor condition, and not worth dealing with return to replace. So am working with Optomotist to correct. Very disapoonted with your quality.

Not a happy camper. Put the frames on and within a couple hours of wear the screw popped out and the arm fell off. Sending back now for replacement but I have to pay for return shipping? And of course the waiting... 1st time buying eyeglasses online and I am not impressed.

Put in measurements and prescription...nothing fit and couldn't see.

Didn’t bother to explain why I only got one of two glasses. Also no proof that a refund was made (you should have told me and made the refund to my bank account before even sending anything. Returns are a hassle and on my dollar.

Customer service is nonexistent but they have a lot of frame selection. I have been trying to get an estimate on the arrival of my glasses and they haven’t responded at all. Email or phone. ORDER AC-1025

I've purchased several pairs of glasses (for my children) at the Westport,CT, location, but really have mixed reviews on my experiences. On the one hand, my interaction with Stephanie has always been pleasant and very professional. As for the other staff members...my advice to would-be customers would be to minimize interaction with them--especially if you need glasses adjusted. In my opinion, Mark (the owner) should really consider upgrading some of his employees there.