Eyeglasses.comReviews of eyeglasses.com

I ordered prescription sunglasses from a section of the website labeled 'Sunglasses'.. It took almost a month to get them, and when they finally arrived, the prescription lenses had no tint. I got no response to repeated emails, the customer service phone number always had a recording that it was 'not available' and they didn't return my calls. I finally was able to connect with a rep through chat-- they admitted it was their error and agreed to a full refund. I immediately returned the glasses exactly as received, with everything, in the same box it came in. They then claimed I had not returned the original non-prescription lenses that were in an envelope in the box, which was not true. They only refunded about one third of what I paid, and the customer service manager did not return my call to discuss the refund. I am very disappointed in the way this company operates, and very sorry I placed this order with them.

Ordered one pair of glasses 22 days ago, paid for the order including one day shipping and have yet to receive my glasses. LensCrafters always had my glasses ready and in my hand within seven days. Customer service is non-existent, no one ever answers the phone except once and the lady said she couldn't tell me the status of my order but I should be wait another week and maybe they would ship. The order better be right when they get here and the lenses better have the Essilor certificate of authenticity proving I got what I ordered. I'm really disappointed so far because I ordered these because my existing glasses broke and I really need these glasses.

The eyeglasses arrived with the wrong prescription lenses. I have tried to contact eyeglasses.com five times over the past two weeks, by chat, email and phone, with no response whatsoever.

Will never use again. Almost nonexistent customer service until I looked up the owner’s name and email in the state business registry and cc’d them on my email. This was after 5-7 without any responses. And forget the phone line...a complete joke. They don’t even answer the phone in their stores. It’s almost like it’s a fake line. When they did respond they were really polite and helpful. Unfortunately not having a response to my reach outs after spending over $1,000 leaves me never wanting to use them again. No way to eyeglasses.com

I've sent numerous emails for a return since a few weeks ago and no one has responded to ANY of emails. I desperately need to return my glasses due to incorrect prescription. I'm highly upset about this. I've spent over $250.00 for a pair of glasses which are useless to me. Poor customer service indeed!

I spent extra money on expedited One-day shipping. Some 2 weeks later, only one pair of glasses arrive with a note saying the others will follow. I emailed and called them to ask what the issue was. No response. If you call the customer service number you will not get anyone on the phone. Every time I called I had to leave a message. Really? I FINALLY got a response to one of my emails and they asked if I would like to cancel my order. I said I would wait it out since I had already waited 2 weeks. The customer rep said they wouldn't charge me for the shipping (uhhh, yea, I shouldn't be charged since I paid for expedited shipping). Two days later a package arrives and there is only 1 pair of glasses in it. Still waiting on the 3rd pair. I wrote the BBB of Connecticut and unbelievable they get a response from eyeglasses.com saying they were sorry for the misunderstanding. I wrote eyeglasses.com and said I wanted to cancel the 3rd pair of frames and of course they were sent to me. I had to return 3 pairs of glasses, 3 separate times at the cost of $25 to me. Their communication was a ZERO, the customer service was nonexistent, I don't know what is going on in the warehouse with their glasses. I disputed the charges on my credit card, I contacted the BBB and it was countless phone calls and emails to their customer service. My advice is to go somewhere else. Horrible!!!

I am so disappointed in the customer service of this company. I made an online purchase and have reached out to customer service twice; I have yet to receive a return phone call.

Terrible business. Avoid like the plague. These folks apparently don't want or even know how to run a business. Numerous bad reviews out there. My own experience. Place order. 5 weeks. ZERO updates. ZERO response to both email and phone calls. CT/NY area. This sort of scam behavior is common for the region. Good luck getting your product, or even a refund.