Eyeglasses.comReviews of eyeglasses.com

I ordered two pairs of Oakley Frames. I received two pair that had obviously been returned and were not in new condition. My email to the company was not returned.

I only received half of my order - been trying to find out where the other half is for over a week. Not very good customer service!

I still have not received my purchase!

The male employee I spoke with regarding my glasses was short and rude. I had sent my glasses for a frame warranty replacement as instructed by a young lady. I called days later to make sure they arrived. The referenced male answered the phone. He informed me the frames were no longer under warranty. When I questioned him he became very rude in his speech and tone. I don’t appreciate being spoken to in this manner. There are too many places to get glasses where you don’t have to tolerate this sort of tone.

One month and a half months and my order is still "backordered". I've had to reach out to them each time for an update and still have no clear answer as to when my glasses will be available.

Customer service is really bad

Very slow service for international customers. Had to make 20 minutes of international phone calls from UAE to get the shipping process done. Eyeglasses.com should take a more responsible and vigilant attitude towards its international customers

Customer service is nonexistent. Meaning, they don't answer the phone. They don't return calls if you left a message. They don't respond to emails. So when I say nonexistent, I mean it. They're listing products they can't get. Half of my order was cancelled. Receiving the order took MUCH longer than expected. Their web site is a bit misleading. You would think based on their web site that they include a return shipping label. They do not. You have to pay for return shipping for the frames you don't want to keep. Not at all impressed with this place.