Eyeglasses.comReviews of eyeglasses.com

Took 3 weeks to send me the correct frame and lenses. Customer service is not responsive at times.

customer service guy at times wasn't very friendly. At times raised his voice.

Had to return glasses due to an error in reading my parscription. I had to pay for return postage. Turnaround was good and the glasses are fine now.

Major hiccup with the order, not the friendliest customer service when it comes to fixing errors. My package was lost in transit after I waited 5 days for it to process, paid for 1 day shipping. Not a very transparent company. But they did reship my item, waited 14 days to get it when I expected it to take 2 at most.

I had to return one pair and realized the return policy is not as good as most online providers. If I get my money back, what's left of it, I will accept that was my fault for not looking more closely. Still waiting to find out on that one. I did receive one pair of prescription sunglasses that I am satisfied with. Be aware that they are a bit slow, the website has some problems. The filtering doesn't work right, depending upon how you apply the filters. And the virtual try on option doesn't seem to work. Phone assistance was friendly but not helpful. Prices are lower elsewhere.

The new eyeglasses arrived relatively quickly, given that I had ordered executive bifocals. The eyeglasses, however, produced some distortion in my vision. I went back to the opthalmologist to have the prescription checked and the vision center to see if there was a problem with the manufacture of the lens. Long story short, no one could tell just where the problem lay, but I got a new prescription, and I am having the eyeglasses remade.

You should build in frame sizes in your internal search engine....it would make it more convenient. I do appreciate that each frame, when pulled up, had all the lens, bridge, and temple measurements. Why wouldn't your search engine make use of that criteria? Everytime I searched a bridge size, the site would come back with no matches....when in fact you had dozens of matches....I just had to pull them up one at a time.

frame is good . lens's coated not perfect there is some spots on it .