Eyeglasses.comReviews of eyeglasses.com

I ordered a pair of glasses that were ugly. Way too large. Sent them back for a replacement. Change the order for "Sunsensitive Transition Lenses" with a trade mark Driverwear. Turns out Driverwear isn't meant for indoor usage. It took many phone calls and chat session attempts to get a response. Once I did, I was told I would get a 25% discount for replacement lenses. Bottom line is it has been a lot of hassle with additional incurred cost. I would have been better of going to a store.

I ordered two pair of glasses. One of the frames I received was not the item I ordered, so I promptly shipped it back the following day along with my receipt clearly showing what I received was the wrong item. To my dismay I only received a partial refund for the cost of the frame. The frame cost was $158 and they just refunded $132, I asked for an explanation and never heard a response.

I am a buyer from China.It was sent to China without a case or protective packaging.The glasses were crushed out of shape.

1. It takes forever to get anyone from customer service on the phone. I have a feeling that there are only 2 people. male and female. If they did not have any complaints, waiting time on the phone would have been easier. 2. Friendliness of customer service should be better over the phone. Especially of the gentleman.

good prices for designer frames, but non-existent customer support

Did Not get what I paid for, and they will not respond to my emails. They claim to have crizal lenses, "which I paid $267 extra for" but in fact they are not authentic. Buyer beware.

Poor customer service communication. Very slow shipping.

Ordered 2 templecables and got 1 for the glasses I have and another one that was shorter and not even dolomiti.