Eyeglasses.comReviews of eyeglasses.com

No one answered my last two emails

Takes too long to get the glasses, even with no lens installation.

First they processed, charged me and shipped my order with a different frame than what was ordered. Next, the lens material was terrible; it produced double image reflections. Finally, they promised to email me a prepaid shipping label to return the glasses and never did.

You promised to pay my postage. You did not on either order. You are not customer friendly. Your spokespersons were rude and short! I will think very carefully before ordering from your site again.

There's no way anybody should buy a set of frames without trying them on. The pair I got was what I wanted but they were way too big for my face and head. Will never do this again.

I have purchased eyewear on-line before but this was the first time with Eyeglasses.com. After placing the order, my purchase was not shipped until a week later and arriving then to me four days after that. A week and a half seems excessive especially since other companies sent me my purchases with a day or two. Upon receiving the glasses, I decided I didn't want them. I returned them exactly per their instructions (at my expense, other companies usually provide pre-paid return labels). After waiting two weeks after the date the post office delivered my return, I still did not have credit for my purchase. I sent Eyeglasses.com an email asking about the status of my return credit, but no reply. I finally telephoned almost three weeks after my return was received by them and they then gave me the credit. I won't deal with Eyeglasses.com again. Other companies are much more responsive to their customers.

They somehow crossed our email with another patient's. We were getting messages to him, including his choices in glasses and descriptions of his viewing on the website. I am apprehensive of their privacy practices, worried that my information might have been carelessly sent to someone else. After several attempts to get customer service regarding this issue, my response from them was, 'Oh, don't worry about it. Your information is safe. The glasses arrived within 2 weeks are are acceptable, if not great. I do not want to go through another transaction with this company, so will not return the glasses to request adjustments. We requested a soft case but were given a damaged hard case.Not a great experience, overall. The price was fair, but not exceptionally so. $99.00 for lined bifocals using our own frame.

Had to call to order prescription lenses without frames. That call went well. I sent an email with my prescription details the day after I spoke with the sales person. That email was never answered. All subsequent calls from me were unanswered, either waiting on hold for 1+ hours 3 times or for the three voicemails I left. Per the message while waiting on hold, voicemails would be responded to before on-hold calls. None of my voicemails received a response. The only way I was able to communicate with an eyeglasses.com representative was via the chat option on their website. I followed up on the chat by resending my original email to them. It took a few days to receive an email follow-up after the chat, which I responded to immediately. It then took another week to receive a shipping notice email even though the person I chatted with said the lenses were ready to ship. Verifying the tracking number showed the lenses hadn't actually shipped yet. The lenses were finally shipped a week after I received the shipping notice email. The lenses are what I needed. However, the ability to actually communicate with anyone at eyeglasses.com is nearly impossible and their customer service is abysmal. One of the worst online/phone/email shopping experiences I've ever had. Eyeglasses.com was the only place I was able to find, that would sell me prescription lenses for Oakleys without buying the frames too. That being said, if I need replace prescription lenses for these Oakleys again, I'd rather forego the $190 cost savings from not buying Oakley frames again just to get easy-to-swap lenses. Instead, I'll simply buy a complete set of frames/lenses from anywhere else. The experience with eyeglasses.com was PAINFUL.