Eyeglasses.comReviews of eyeglasses.com

They sent me the wrong glasses in the glasses were just the frame didn’t put the prescription on it for my daughter very unhappy very unprofessional I need my refund never again will I buy from these people

I ordered 2 frames and have only received 1. No explanation, Nothing ! So, Where are my other set of frames??

I was a repeat customer. After numerous calls I finally talked to a human being and ordered the same frame that I had ordered previously and was informed that they would arrive in 3 days. My previous frames had broken, but the lenses were still good. I needed the same frame so I could insert my old lenses without having to buy new lenses. After 3 days I called and was informed that the frames had been ordered and would ship when they were received. Ya didn't tell me that! After approximately a week I received the frames, but they were not the same frames and the lenses would not fit. I ended up having to buy new lenses. Poor customer service!

I ordered a lens replacement online and shipped my frames to them on 3/24/21. They lost my frames, and as of today I still haven't received my order! They refunded the price I paid for the lens, but still no response about where my frames are.

The website stated that the eyeglass frame I wanted is made in Italy. I called to confirm this fact and was told, yes, it is made in Italy. Upon arrival the frame clearly states "made in China". I emailed Eyeglasses.com to let them know that their website is incorrect and also asked for information on the stated 2 year warranty. I received a very curt response to my email and with no information as to warranty information. I again emailed Eyeglasses.com, asking again for information on the warranty and received no response. It appears that Eyeglasses.com is not interested in satisfying their customers. Buyer beware!

I paid for two sets of frames and only received one! Got a slip with the first frames saying that the second set were on the way. It has been over a month and NOTHING! You have charged me double for the frames with no follow up, no communication, no apology and no explanation! I dare you to put this review on your website. If I have to contact my Attorney General or Sec'y of States' website ,I will. This is thievery, plain and simple!

I ordered two pair of round glasses frames on May 12, 2021. One Clear Frame came and a note that was written stating the second pair would follow. I waited several weeks and the second pair have not come as of today 13 July 2021. I called many times and waited over forty minutes recording to speak with a person. When I did get a person the lady told me that the second frame would come within two weeks. This was a month ago I texted your company inquiring about my frame and they texted back that a support team would look into the situation. I have not heard anything from the support team yet. I text the company again about my second frame and the support team have not responded. I also stated in my text message that I would like to speak to a person and no one have not responded yet as of today.

The service and delivery was on point but I order two glasses a oakley and a Michael kors I only received one of them but can connnect to customer service to know what happen