Eyeglasses.comReviews of eyeglasses.com

I did a bunch of research and decided on Eyeglasses.com due to the selection. I place an order and 1 frame showed up almost immediately. However, the second frame never showed up and it was nearly impossible to get a response. Finally they said the frame isn't available anymore, despite the fact that it showed in stock and cancelled my order. So, I placed a second order, same thing. I ended up getting the frames that they said were out of stock, in fairly short order. However, it's now been months and I'm still waiting on the second frame and can't get customer service to response. This company is terrible. Don't believe the reviews on their website and go somewhere else.

Avoid eyeglasses.com. There are so many options for buying glasses that can deliver quality and service at all price points. There is no need to shop here. Update: Now I'm put on hold after being told I'm number 2 in line and several minutes later I'm told they cannot answer my call and to send an email. I've sent many emails that are not answered. This is a scam. Read below for full details. I ordered glasses here that I had tried on in person elsewhere. I knew the glasses fit and would be centered on my eyes correctly. I thought I'd order because I had the coupon code and have ordered glasses online via other sites without issue. I received my glasses and was excited to open them. I was so disappointed when I put them on and discovered the prescription was so wrong I could not see through them at all. I moved them around and tried to see if I had given incorrect information, but no matter where I looked through the lenses I couldn't see. I had entered the prescription correctly and my other glasses from a different online shop are fine. I looked at the paperwork and the email they had listed to contact was a non-monitored email address. I found the customer service email and emailed there. I heard nothing back. I called and was given a number of reasons I couldn't see through the lenses. All of which I had already covered. I was finally told I could send them back for them to check the lenses. I was given no guidance how to do this, but found in my account a link to make a ups label so I did that and sent a follow-up email and put a note on the label. I tracked the shipping. It arrived and I heard nothing from the company. I gave it days. I've tried the chat box on the site and that just sends them another email. I have no idea what is going on with the glasses and an starting the wonder if I'm just out of luck. Save yourself a lot of time and money and order your glasses elsewhere.

It has been over a month since I ordered my glasses. There has been very little communication. When I emailed 3 weeks ago to find out the status, I was told my glasses would be shipped the following day. I still have not received them, and I have not received any status updates despite my multiple attempts to contact them. Calling the number listed on the website tells you that you are first in line, puts you on hold for 4 minutes, and then sends you to voicemail to leave a message. Using the chat function on the website does get a response, but it remains to be seen if I will get any sort of update on the status of my glasses or if I will even receive them. Update: I believe that the response was meant for a different review. I am not Mr. Smith, and my lenses were not for a complicated prescription. I also have not received my glasses, was not doing a return, and was not refunded. In regard to communication, the majority of communications I have received were just marketing emails. I placed my order on Nov. 25. I emailed on Dec 4 to ask if there was an anticipated ship date. On Dec. 8, I received an email that my glasses were expected to ship the following day. On Dec. 16, I had not heard anything, so I sent a follow up email. On Dec. 22, I had heard no response, so I tried calling and was sent to voicemail after waiting for 4 minutes on hold, and told to send an email. I sent another email and did not hear back. The following week I tried calling again, and left a voicemail. I also tried the chat function on the website and finally got a hold of someone, who told me that they would have the lab call me back that day. They also provided me an alternate number since the 1-800 number sends you to voicemail. When I didn't hear back from the lab, I called the alternate number and was finally connected to someone who looked into it. I finally received an email that my glasses were shipped, approximately 6 weeks after I placed my order. When I checked my credit card statement, I also noticed that I was charged an additional amount after my initial order, which was the discount I had received from a promotion when I placed my order. I would strongly advise people check their statements after their purchases to make sure that they are not charged extra.

There's very poor on quality control on glasses production, especially with more complex prescriptions. There's no response from customer service after sending in returns. The glasses I ordered were done incorrectly, verified by my ophthalmologist. I returned them the Eyeglasses.com and received confirmation of that receipt on 12/6/21. Three weeks later, I still have not received my refund. I have tried multiple times to contact the company for a status update via email and phone with no response. I can't get a live person on the phone. When calling customer service, I wait in the calling cue only to eventually be dumped into voicemail. None of my calls get returned. I eventually was finally able to get through to Customer Service via their website chat. They stated that the refund was processed, but I was never sent any kind of notification about it. Unfortunately, they didn't refund the full amount of my glasses, even though there was a manufacturing error on their part. I'm wondering if this is why they didn't send any refund notification, so that I wouldn't notice that they didn't give me a complete refund. So I still have to go through the hassle of trying to get the full refund.

I ordered 3 pairs of eyeglasses frames and paid the extra S&H for 2-day delivery. I received the first frame after 3 weeks of emails to this company; their 800 does not work. After another 3-4 emails and another 3 weeks, I received the 2nd frame; neither was my first choice. I returned these 2 frames and am still emailing to receive a VISA credit with no response from this company. I have never experienced such terrible service and lack of communication or even an apology for not meeting any timeline for delivery or providing any assistance for returns.

Nope,sorry ---discount not on the second order and more ****importantly****-- absolutely no response from you

I received my order quickly only to find that they sent the wrong frames, the frames are not even compatible with progressive lenses and their website says that. It was easy to send them back but that's when the customer service went downhill. Someone took the liberty of changing the lens package I had selected (the most expensive option). They changed my lenses to the cheapest option they have all the while charging me for the expensive lenses. They never consulted me about this and I only found out because I went online to find out when I might receive my glasses and I started reading all of the fine details. I've called multiple times only to hear a message saying that customer service is not available. I've emailed multiple times with no response. I'm now out over $500 and have no glasses.

Two orders placed and 2 order wrong. Poor customer service and rude staff. Highly avoid eyeglasses.com. Poor all the way around !