Eyeglasses.comReviews of eyeglasses.com

I ordered 2 frames and was pleased that they would be in my hands within days. Unfortunately, I only received one of the two frames and there was a note on the receipt stating that the other pair would follow. I contacted customer service and was told that the second frame would ship in a few days. After anxiously awaiting the shipping info, I ultimately had to again contact customer service to inquire only to be told that they were no longer available. First, they were available on the website when the order was placed and I was already billed for 2 frames even though I only received 1 frame. The customer service rep was nice and helpful but I wonder why I wasn’t informed of this BEFORE the shipment and had to discover this after opening the box. Plus, I question why I was later told that the second frame would ship days later if they were actually unavailable. It seems that when I inquired, someone in the status process failed to pass on the correct information. Not exactly the results I was hoping for.

I made the purchase on February 11 and received my glasses on February 26, they took 17 days to arrive and I paid for the fast shipment that should arrive between 2 and 4 days. The difference between normal shipping and fast shipping is 8 dollars. I made a call (the person was very nice) and they reimbursed me only $ 6.90 USD.

i keep calling and a voice keeps answering the , thank you for call ing is it on line or store . but the voice keeps answering we are not available at this time. You do not state when customer service would be available. i have tried to contact customer service , no response. i have tried to get in contact with you over and over, to find out about my order. i don't know what else to do, to get your attention. i used to be able to contact you and had good customer service. my phone # is 713-4985-828. Please be decent enough to contact me. Thank you, john blum

Glasses are very good but i wanted the 903 model not the 905, there is a small difference that is important in fit for me.

Great job in completing the order and shipping it out but the tip of one of the stems was broken when the glasses arrived. I tried calling them and couldn't get through so I tried chatting and that didn't work either. I then sent an email several days ago and still haven't heard anything from them. I've placed several prior orders and never had this problem with them in the past.

Glasses I ordered were from website were not available and I was not notified. After waiting a couple of weeks, I called to check on my order and was then notified. They had my money and didn't care about my needs.

The glasses are more round than the picture shows. They work but do not look very good on me. You should have a service that allows pictures to be uploaded to see how the glasses look on someone. Maybe you have that ability but did not share that feature in a way that is not hidden.

I received my glasses promptly. However, upon receiving them I realized they were not what I originally thought they were - the frames were a different shape than my current frames, and a different color. This mistake is partially on me, but regardless I spent a lot of money so I reached out to eyeglasses.com with my concern and asked if an exchange was possible, or a return of some sort. This was November 7th or 8th. As I'm writing this it is November 30th. No response. I'm checking my spam too! So if you have any issues with your order do not expect customer service to assist you promptly, if ever.