Eyeglasses.comReviews of eyeglasses.com

Unfortunately there wasn't a zero review. I've bought glasses from this company for years. Their customer service used to be wonderful. Now they just blow you off. If you already purchased glasses or frames, any defects aren't their problem. If a frame has a defect and you send it back, they charge a restocking fee. If you email customer service, GOOD LUCK! They will read the first two lines of your email then do what they want. If you ask for a repair or new frames (and I offered to pay for it!) they tell you to take it to a local eyeglass store. I've spent over $2000 on YOUR glasses. WHY would another store want to fix YOUR problem? Eyeglasses.com asked me for information on this review. Which shows how out of touch they are. I have everything documented. They just need to contact me.

This is an agency, not a glasses company. They link frame suppliers with lenses manufacturers. It is a mish-mash of agents, suppliers and labs. Eyeglasses.com must have deals in place with all these suppliers and try to 'organise' them together. Poorly. That's why they never know whether any frame on display is in stock. They cannot even call the suppliers to check, they told me. The only way to know is to complete the order and then they'll find out. Also true is they are very flimsy on customer service responses. The ladies at the other end appear to be a team of put-ups with no idea what the customer needs. They claim to have opticians but when I requested Optical Centre raising, they never even asked me to measure where I would like it moved to. Needless to say, the lenses centres that arrived were not raised. Also, I purchased 1.74 lenses, they came as 1.67. When I queried this, they sent me the 'private order' form they had 'to prove it' with a supply manufacturer they used. Made no difference, as I have been wearing glasses for 30 years and know what 1.74 looks like. Also, smacked of poor service again by sending this to me. And finally, I only purchased from this company because of the promise of Essilor lenses. What they actually were, I do not know, but they were trash and had terrible distortion. Needless to say, on the order form they had sent me, there was no mention of Essilor. My summary is, this is a very poor company. A mish-mash of agencies and suppliers put together. You are paying way too much for way too little and it is definitely not worth it.

I mailed in 2 frames for lens replacement, together worth $500. I got notification when the company received them and began processing them but then had to reach out approx 5 weeks later for an update. I was told two different times over a week apart that my completed order would ship the next day and finally I received a call with the bad news that the shipment was lost by the carrier. EXCEPT, that they refused to give me any shipping details except that it was a shipment *between facilities* and that UPS lost it. I filed a BBB complaint and they tried to tell me that they normally can't issue a refund (for the lens replacement service) in cases where the shipment is lost in transit, but in my case were willing to make an exception. I received my refund in full, and yet they have continued to refuse to account for how $500 worth of my own personal property was actually "lost" -- even through a BBB complaint, they will not give me a tracking number that proves my shipment was actually lost. I'm a small business owner and no client of mine would EVER accept that their personal property was lost in shipping if I couldn't procure a tracking number as proof. Keep the contact info for the Federal Trade Commission and the Connecticut Attorney General handy.

Service is bad. I would rate lower if I could. I am over a month in getting my glasses I purchased on 4/1. The Cust service phone number is a joke. It is pathetic as no one ever answers. If you wait in the queue you are dropped on your turn as there is no mailbox. No follow up or explanation. Email almost as bad, depends if you think a week is a reasonable response time.

Honestly, one of the worst experiences I’ve ever had ordering something online. The first woman I spoke to on the customer service team was helpful, I informed them that I was leaving LA on Thursday, and they assured that their PayPal guru had received my payment, and that the glasses would arrive by Wednesday. I received 0 tracking information. I then called on Wednesday morning to gain tracking information, and a different member of the customer service team told me my payment hadn’t been received, and once it had they would ship it out, although on my statement it clearly says I have sent over $340 to Tryiton Eyewear LLC. When trying to explain the situation to the customer service team, the woman was rude, didn’t let me explain, spoke over me, told me she wasn’t going to argue about it, and didn’t resolve any issue. Such disappointing customer service.

I've ordered a pair of sunglasses yet no update on delivery, no replies from customer services, none at all, would this be a scam?!

My lenses were completely incorrect. I called customer service and she said it may be off somewhat depending on if you move the frame up or down. I explained that the entire lens was a magnifying glass and I could not see no matter how i moved the lenses. The rep would not budge, insisted it was my fault and I can only have a redo of the lens. Not a complete refund. I will never order from this company again.

Very bad website and the customer care is not responding quickly also the confirmation email wasn’t sent after placing the order as if I didn’t place it even they have withdrawn the money from the credit card. Definitely wouldn’t recommend it to anyone. I ordered two frames only from more than two weeks and I still didn’t receive them nor can I track them.