At Eydology, we believe that prescription eyewear is more than just a fashion accessory—it is a critical medical tool for your vision health. Our mission is to combine cutting-edge optical technology with artisanal frame design.Unlike traditional retailers, we utilize a Direct-to-Consumer Model that maintains a rigorous chain of quality. Every pair of Eydology glasses begins in our dedicated optical laboratories, where precision is our primary benchmark.We don't just "sell" glasses.
Eydology (eydology.com) has 66 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
eydology.com
Website
eydology.com
Category
Vision & Hearing
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have been waiting for my order or tracking details and have not gotten a response.
Response from EydologyOct 12, 2026
Hello, James Burnette,
Thank you very much for purchasing eyewear from our brand. We’ve checked your order and confirmed that it has been shipped. We’ve also sent a shipping notification email to your inbox. Have you received it? If not, please contact us, and we’ll resend it to you.
Since our products are custom-made, each order is manufactured based on the customer’s prescription. Simple single-vision lenses take 3–5 days, while more complex lenses—such as progressive lenses and photochromic lenses—take longer. Your order includes photochromic progressive lenses, so it will take a bit longer to process.
Thank you again for choosing us and for your understanding.
JN
Joey N.
Reading glasses with no magnification at all - useless
Had lengthy exchange in which Eydology kept claiming the ADD value on a prescription was only for varifocals. I said I wanted reading glasses. They have sent me glasses with only the astigmatism corrected and with no other prescription in. I can see no more than with no glasses at all. Pointless and they made me pay extra for a PD that they claim is ‘outside the normal’ (it isn’t in the UK, it’s standard).
TG
TheCars G.
Truly awful to deal with. Avoid.
Truly awful to deal with. I ordered prescription sunglasses prior to my vacation, and all seemed well initially with a promise of 5-7 days turnaround.
Until things went bad. After ten days there was no progress with my order. After much back and forth by email, I was then told that my order hadn’t been started as the lenses were special order. My prescription is normal, and firmoo never had this issue. Essentially, the order was still
Incomplete and would also take 10-12 days to ship to me.
I was then forced to cancel, after which they stole money from me claiming a cancellation fee.
Avoid. Avoid. Avoid. As they are clearly based in China and cannot be trusted.
CU
customer
Glasses get way too hot when down…
Glasses get way too hot when down loading videos
KH
Kaitlyn H.
Horrible experience
If I knew these were coming from China, I would never have purchased them. It took over a month just for them to ship them out another month to actually receive my glasses. There’s no way that the prescription is correct on my glasses as I cannot even use them I was told in his past the 30 day timeframe for returns even though I contacted customer service of the day that I received them in the mail. This company is like a Temu version but for glasses.
Response from EydologyJul 2, 2026
Hi,
We're sorry to hear that you're disappointed with your experience.
First, we'd like to clarify the timeline. Your order was placed on June 4. Because your prescription included an ADD value, we contacted you to confirm whether you wanted progressive lenses before production could begin. Once we received your confirmation, your glasses were completed and shipped on June 22.
To help reduce the delivery time, we upgraded your shipping to Advanced service at no additional cost.
We also reviewed our email history. You mentioned that you requested a return as soon as you received the glasses. However, according to our records, your return request was sent only about two hours before this review was posted. We had not yet had the opportunity to respond before this review appeared.
Prescription glasses are custom-made products, and production does require additional time compared with ready-made items. However, we certainly do not want any customer to be unhappy with their purchase. If there is an issue with your prescription or lenses, we are more than willing to investigate and work with you to find an appropriate solution.
Our goal has always been to make quality prescription eyewear more affordable for everyone while providing responsive customer support. We sincerely ask for the opportunity to review your case and reply to your request before conclusions are drawn.
Thank you.
ET
Elsa Tomillo G.
The tracking number does not work
The tracking number does not work, 6 days waiting for an update and nobody answers.
SG
Stipan G.
Nisam dobijo pošljku šta sam naručijo i…
Nisam dobijo pošljku šta sam naručijo i platijo
Response from EydologyMay 26, 2026
Žao nam je zbog neugodnosti.
Provjerili smo informacije o pošiljci i prema podacima Hrvatske pošte, paket s brojem za praćenje LD569019402HR označen je kao dostavljen dana 25.05.2026.
Molimo Vas da provjerite kod članova obitelji, susjeda ili lokalnog poštanskog ureda je li paket možda preuzet u Vaše ime.
Ako i dalje ne možete pronaći pošiljku, slobodno nam se javite i rado ćemo pomoći u daljnjoj provjeri s dostavnom službom.
Hvala na razumijevanju.
LB
Leiane B.
Terrible customer service!!!!!
Terrible customer service!!!!!
I have regular and sunglasses I can not wear. Because they are too heavy for my face and very painful on my nose! Tried to reach out for assistance even called no answer!!!
Never order again!!!!
Response from EydologyMay 18, 2026
Hi Leiane,
We’re truly sorry to hear that your experience left you disappointed. Your comfort is very important to us, and we sincerely regret that the frames felt too heavy and uncomfortable to wear.
After receiving your email, our support team responded promptly and offered several solutions, including a free exchange recommendation and a partial refund option. We also followed up after you shared your preferred frame size and suggested browsing lighter-weight Medium and Wide frame options so we could assist with an exchange. Unfortunately, we did not receive a reply after our last email, so we were unable to continue helping you further.
We absolutely never want any customer to feel ignored, and we would still love the opportunity to make this right for you. Please contact us again at [email protected], and our team will personally assist you in finding a lighter and more comfortable frame solution.
Thank you for your feedback — it helps us continue improving both our products and service.
