It's saying my order was completed but I can't seem to get any update anywhere. I went to the track your package section and it just says the same thing over and over "order placed"
Response from EXTREME PCsNov 6, 2024
Thank you for reaching out. We’ve looked into your order status and found that no payment has been made, so the order has not moved forward in our system. We’re here to help, so please feel free to contact our customer service team if you have questions about completing your purchase or need assistance with next steps. Thank you for your understanding.
SJ
Susan J.
bought a gaming PC first time dealing…
bought a gaming PC first time dealing with this company, absolutely brilliant, fully 24hour tested then shipped to me, they said monday delivery it arrived early on friday,excellent customer service highly reccommend
DA
David
Think twice. If something goes wrong are they going to have your back? NO
It took a month to get the PC, which was a little frustrating and I wasn't going to even mention it but everything since has been a disaster. The hard drive wasn't properly secured and throughout the shipment the hard drive sloshed around freely. I'm trying to get the pc returned and refunded but their process is quite suspect. I've spent an hour now trying to start the refund process and there is no way to finish it.
I spoke with their automated DM person there, and all he could say was to watch for an UPS claim email. At first, I debated getting it fixed, but the more I go through this process, the more I want to send it back and get my money back, but even that is proving to be difficult.
Do you remember in the 2000s when internet companies would have a website that you could cancel anytime, but then to find where and how to cancel was hidden (or, in some cases, non-existent)? This is the vibe I'm getting from extreme PC's.
Think twice about it is all I'm saying.
Response from EXTREME PCsNov 13, 2024
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the shipping and return process. Please know that your satisfaction is our priority, and we are here to make things right.
The issue with the hard drive in shipment is not acceptable, and we apologize for any inconvenience this caused. We take quality control and secure packaging very seriously and will address this internally to prevent similar issues in the future.
Our support team is here to assist you with the return and refund process, and we’re committed to ensuring it goes as smoothly as possible. We will reach out directly to make sure we address all concerns and provide you with the support needed.
Thank you for bringing this to our attention, and again, we apologize for the experience. We're here to help you through every step.
RP
Ralph P.
Long wait hope pc is worth it.
Review of Extreme PCs
I recently purchased a custom-built PC from Extreme PCs, and my experience was quite mixed. While the i have not recieved the PC itself I can't review on that part , but the overall process left much to be desired.
Delivery Time
One of the most significant issues was the delivery time. The PC supposedly will take three weeks to arrive, which was much longer than I anticipated. Unfortunately, the website did not clearly state this extended delivery period, leading to frustration and repeated inquiries about my order status.
Customer Service
Customer service was responsive but often vague. I had to reach out 2 times to get updates on my order, and first time, I received generic responses rather than specific information about when my PC would arrive, 2nd time I was told it could take up to 2-3 weeks
Conclusion
While Extreame PC Company offers high-quality products, they need to improve their communication and transparency regarding delivery times. If you’re in no rush to receive your PC, their products may be worth the wait, i will see when the PC arrives. However, if you need a quick turnaround, you might want to consider other options or inquire explicitly about delivery times before placing your order.
JO
John
Great service!
Purchased a cover for my Rodecaster Duo; order was processed quickly, packaged well, arrived on time. Great service!
DT
Devon T.
Easy website functionality and easy…
Easy website functionality and easy check out. Cant wait to recieve my new pc
KW
Kody W.
I have not received this pc yet but I…
I have not received this pc yet but I am very excited for it to arrive