After reading someone else's review seeing they dealt with almost the exact same issue I did, im now seeing how much of a scam extremepcs is. I got my pc last year working completely great. After a few months, when I would launch my games, the whole pc would shut down. After spending hours on the phone with them and also trying to see if geeksquad could fix it, we ended up having to ship it back to them so they can see whats wrong with it. I told them specifically what games shit down and exactly what happens. They were able to supposedly figure out what was wrong and send it back. They did wipe out windows completely so I got back into everything and downloaded the games and immediately started having the same issue. In fact I cant even use the screen on my PC because when I plug it in now, my pc shuts down and doesnt work. I was able to figure out the the CPU was the issue and that they also completely wipe the identity off of the cpu so it cant be traced back to them or them be held liable for it not working. I basically spent almost $4000 on the PC plus a few hundred to ship it to “fix” for absolutely nothing. It is beyond upsetting and I would never recommend anyone buy a PC from them especially knowing im not the only one this happened to.
FD
Flo D.
Fantastic service
I ordered a new cpu and a cpu cooler with it. Delivered in 2 days! Not only that but i got it all in good condition and nothing was false adveritised.
LR
Liv R.
Build? Decent. Warranty? An actual nightmare
Let me start by saying if you’re looking for a well built pc in terms of cable management and overall build quality, extreme pcs is great. My pc arrived built very well.
The warranty and customer support is where I ran into issues, it is also the reason I could not recommend them to anyone else. Last January I ordered a custom pc that cost around $3500. The pc ran fine, I had some upgrades installed later on from a local shop that also worked fine, March 13th 2026 I start experiencing full system freezes. WHEA logger fatal hardware errors, clock watch dog timeouts, the pc would completely freeze as in you’d have to force restart. I reach out to extreme pcs support because this seemed to be a motherboard or cpu issue both were original to the pc and had not been upgraded. Live chat agreed most likely cpu (intel i7 14700k had known instability issues) and urged me to send my pc in. I was hesitant, expressing discomfort with shipping my now $6000 pc to them when I had narrowed down the issue. They pushed anyway, I ship the pc they have it for a week and they reproduce the freeze. Rather than checking the motherboard and cpu AT ALL they focused on the gpu (mind you I sent the system without my gpu) eventually they tell me it was the riser cable, then it was an extender that the gpu was plugged into, they wiped windows etc. they tell me it is no longer freezing and then I get invoiced for another $160 to get my pc back. I get my pc back, same day it’s freezing. Then they tried to blame it on my environment despite the fact that they reproduced the freeze in their shop. I asked why the motherboard and cpu were not tested when the errors literally pointed to hardware, they insisted they thought it was gpu.
If you’re wondering how this story ends, I had to buy a new cpu out of pocket, a new motherboard out of pocket despite both of mine still being “under warranty”, oh and I’m also out the $300 in shipping I paid, and to top it all off as if it could get any worse, Windows was tied to the original motherboard, meaning I had to repurchase a license when replacing hardware.
I am extremely disappointed, I sent my pc in to be fixed by the pros, literally the people who built it, they send it back unfixed, my riser cable broken for my gpu(they put no packaging on the inside ?), and a piece of my fan broke off too. Which is insane given that I had to pay $300 for shipping round trip. Long story short; if you buy a pc from them, don’t pay for the warranty you’ll have less of a headache just watching YouTube or informed about your components on your own; you’re absolutely better off fixing it on your own don’t make the same mistake I did. Their diagnostic employees in my opinion aren’t necessarily to blame, but the structure in which they go about pc repair and diagnosis is insane given the issue was ultimately resolved by replacing the only two components that were not tested during their diagnosis
Response from EXTREME PCsApr 20, 2026
Thank you for taking the time to write this out in detail. We've read it carefully, and we want to say upfront: this experience fell well below the standard we hold ourselves to, and we're sorry.
You came to us with specific hardware error codes pointing toward the CPU and motherboard, you voiced hesitation about shipping the system, and our diagnostic process still didn't test those components directly. That's on us. The 14700K instability issues are well-documented at this point, and given the symptoms you described, those parts should have been front and center in our testing. The fact that you ultimately resolved the issue by replacing exactly the two components we didn't test makes that failure even clearer.
On top of the diagnostic miss, you received the system back with a damaged riser cable and fan, after paying $300 in shipping and an additional $160 invoice. That's not acceptable, regardless of the underlying diagnosis.
We'd like to make this right. Please reach out to [email protected] and reference this review. At minimum, we want to discuss reimbursement for the diagnostic fee, the shipping costs, and the physical damage that occurred in our care. We also want to take your feedback about our diagnostic workflow seriously internally, because you're right that the structure, not the individual techs, is what failed here.
Again, we're sorry. You trusted us with a significant investment, and we didn't hold up our end.
SG
Sa G.
Bro I was like scared because of bad…
Bro I was like scared because of bad reviews but I ordered a keyboard and mouse on Sunday night and it came on Tuesday this is 5 stars not sure if it’s because I posted on reddit that I’m skeptical and then they somehow knew it was my order but this deserves 5 stars
CS
Charles S.
Have not even received my order yet.It…
Have not even received my order yet.It has an even been prepped for a shipping 7772412
Response from EXTREME PCsJan 26, 2026
Order #7772412 is currently in final testing/QA. Every system goes through a validation process before we pack and ship it out, and yours is in that last stage now. Once testing is completed, it moves immediately to final prep + packaging, and then you’ll receive your shipping confirmation and tracking by email as soon as the label is created.
If you don’t see the tracking email once it ships, please check spam/junk—or reach out and we’ll resend it right away.
KN
Keaton N.
Great pc and good warrent experience
The pc has been great and running strong until the cpu quit and getting it repaired was fairly quick and worked out pretty well I haven't received it back yet but I anticipate it should be soon.
CP
Clinton P.
First I'm not the type to leave a…
First I'm not the type to leave a negative review and will remove it if remedied. I bought a $4,000 titan ultra. On day 2, I was getting driver errors and forced restarts. Every 30 mins to 1 hr this happened with different error reports. I called them after creating a ticket because they wanted me to do all these checks which was beyond my ability.
During that call, he had me reset my windows - which erased all my work and putting 30k worth of deals i worked on at risk. Well restarting I needed a wifi driver and couldn't access from my laptop so I had to hang up.
Once I got into the laptop I tried calling back, but it was 5 mins before closing - no answer. So now im sitting with a dead PC and no service.
I'm going to give them one more try in the morning but im beyond pissed.
Edit / update. I have spoken to tech support and we went through a whole start up process. I lost two weeks worth of work. I havent had a chance to push my PC to see if fixes stop the random crashing. If it does, ill update this review up another star, if it doesnt... ill still update but less stars.
Edit 2: after about 3 hrs total of trying to trouble shoot they wanted me to remove a battery, restart and use metal to short and reset something (beyond my skillset). Ive started the return policy but here we are on a Friday and I have to wait for them to respond via email as the online return center said this pc was non refundable. This has deeply effected my business, and now I wait. Update on review upon their reply
Edit 3 and final review. DONT USE this Company. Ive taken my computer to an official repair shop. The techs at this company did not get my cpu up and running correcting. This repair shop is going to cost me another $300 at least - I was given an email to send a return because online it said non refundable. The email just kicks back as invalid plus with shipping and trouble shooting id be out a cpu for at least 2 weeks, cant afford that. Buyers remorse is real
Response from EXTREME PCsJan 16, 2026
Thank you for your feedback. We’re sorry for the frustration you experienced and understand how concerning the situation was, especially given the importance of your data and work.
We did speak with you and were able to reconnect to complete the troubleshooting. During that follow-up, we identified the issue and successfully resolved it, getting your system back up and running.
We apologize for the inconvenience caused by the timing of the original call and appreciate your patience while we worked through the solution. Please don’t hesitate to reach out if you need any further assistance—we’re always happy to help.
UPDATE
thank you for posting the update, and I’m truly sorry for how disruptive this was to your business and your day-to-day work.
Even though you’ve confirmed the system is now running properly after the shop visit and you’re keeping it, the experience you went through is not what we want for any customer — especially the time lost, the stress, and the confusion you hit while trying to get help quickly.
We have a rigorous QA and validation process and we do not ship systems out untested. Every system is stress-tested and verified before it leaves our facility. That said, rare issues can still show up after delivery due to shipping vibration/impact, a connection that shifts in transit, or changes that occur during initial setup/updates. When that happens, our job is to make the path to resolution clear, fast, and within the customer’s comfort level — and in this case, we should have handled that better.
We’ve already reviewed this internally so the return-contact confusion and the “dead end” messaging you ran into doesn’t happen again, and we’re tightening how we communicate any higher-level troubleshooting steps so customers never feel pushed beyond their skillset.
If you’re open to it, we’d really appreciate the chance to earn back your trust — and to make up for the headache. Please reach out directly to our team and we’ll take care of you at [email protected].
CB
Collin B.
The website was easy to access
The website was easy to access and use and very easy to spend a lot of money lol!!! But no overall I give extremepcs a 10 out of 10!!! You guys are doing amazing and keep up the great work!!!!
