Extreme OutfittersReviews of extremeoutfitters.us

Show a product that you can actually purchase. You need to communicate better with your suppliers.

We put in an order on the 29th of April and it didn’t charge us until the 9th. Didn’t let us know it would take 10 days processing. Plus can’t locate when and where the items will show up! I will not be doing business with your company ever again!!!

The product was ordered and we paid a RIDICULOUS amount to have '2-Day Priority Shipping'. They took three days just to 'process' the order and when I contacted their customer support (I contacted them on Monday morning for a shipping update) they couldn't care less! She told me: 'We couldn't process your order before pick up today, it will ship out first thing tomorrow.' I finally got the 'ship notice' email at 20:11 EST/17:15 PST (Which means it didn't ship the day they PROMISED). Wednesday morning I check the tracking and it is still 'pre-ship' (meaning it is still at THEIR facility waiting for USPS to pick it up). So much for 'fast shipping services' - it took them three days and the order still wasn't processed in time. Now even if USPS meets the 'two-day' shipping window it will still have been over 7 Days to receive my product. I will never use this company again as they don't have the wherewithal to meet customer expectations or to fulfill their promised delivery. Response: Perhaps it would be useful to post a message on your website letting your customers know your current difficulties due to the storm and letting them know you are experiencing delays in fulfilling orders; the situation is understandable but the lack of transparency is not. This leads to poor customer experiences which could have been managed. Even when I spoke with your customer representative, she did not inform me of the reason for your difficulties and made it seem that the delay was just business as usual. Had I known your company was located in NC (I only found out you were located in the storm damage area after trying to locate you on Google to post my review) I would have taken that into consideration with the urgency of need for my order. Most people who choose to pay the extra money to expedite shipping do so because they need the product within that time frame, if I had known you would not be able to deliver on the promised shipping window I would have ordered differently.

The site itself and purchase was fine but I paid 130 dollars for Express shipping to receive it within 10 days. It's been over 2 weeks and I have still not recieved the boots that I needed for field

I never received my product

Still waiting !! been over a month now. Starting to think I may have been ripped off :(

I have only received half of my order and Christmas is approaching quickly. Will I receive the other half in time? There is a definite lack of communication with this company. Have I been charged for my entire order or for only the half i have received? At least, one update via email would be nice. I would highly doubt if I order from them again.