Extreme KartzReviews of extremekartz.com

Response from Extreme KartzJun 30, 2026

Thank you so much for the amazing review! We’re glad our team was able to answer all your questions and help you feel confident choosing the Bolt 48V lithium battery. Fast shipping, a smooth install, and support available when needed is exactly the experience we want every customer to have. We truly appreciate your business and the recommendation!

Response from Extreme KartzJun 30, 2026

Thank you so much for the 5-star review! We’re sorry the mirror was damaged during delivery, but we’re glad you had the video and photos to help us get it handled quickly. Our team always wants to make replacements as simple and stress-free as possible, so it’s great to hear this was one of the easiest exchanges you’ve been through. We appreciate your business and hope you enjoy the battery and new mirror!

Response from Extreme KartzJun 30, 2026

Thank you so much for the amazing review! We’re glad our team was able to help with your Bolt lithium battery purchase, and we’re especially happy to hear Chris made the windshield return and repurchase process easy for you. We’ll be sure to pass along the kind words — Rock Star status is always great to hear! We truly appreciate your continued trust in Extreme Kartz and look forward to helping with your future cart needs.

Response from Extreme KartzJul 14, 2026

Thank you for taking the time to update your review and provide the additional context. We completely understand why you were concerned about the delivery timeline, especially with your Polaris Ranger being out of service and needed for work in the vineyard. We’re glad our team was able to contact you promptly, clarify the timing, and get the lithium replacement kit shipped shortly afterward. We also appreciate you recognizing the $100 courtesy refund and our continued follow-up throughout the installation process. It’s great to hear the complete kit arrived safely and that the installation has been straightforward so far. Our technical team remains available if any questions come up as you finish the conversion. We truly appreciate the opportunity to assist and are grateful that you would consider Extreme Kartz for your future EV upgrades!

Response from Extreme KartzJun 18, 2026

James, we’re sorry your shipment was missing the battery hold-down cap and terminal studs. We understand how frustrating it is to receive an order and find that parts are missing. Chris initially requested photos because that is part of our standard process for documenting missing items with the warehouse or manufacturer. Once you explained that the packaging had already been discarded and requested a phone call, our Head of Customer Care personally called you within three hours to assist. That call went to voicemail, and a message was left asking you to call us back. A second call was made a few hours later, which also went to voicemail, and another message was left. We have also followed up by both email and text in an effort to get this resolved. We completely understand that you work out of town and may not have been available when we called. However, we do want to clarify that your request for a phone call was addressed promptly, and our team has continued trying to reach you through multiple methods. We remain ready and willing to help with the missing parts. Please return our call or respond to our email or text when you are available so we can work toward a resolution.

Response from Extreme KartzJun 16, 2026

Thank you for taking the time to share this feedback. We’re genuinely sorry that the overall experience fell short of what you expected. Even when the individual issues are explained or resolved, we understand that several inconveniences together can leave a disappointing impression. Regarding the charging cord, Eco Battery does not include one with this conversion kit, which is why it was not listed as part of the bundle. We do include it among the recommended add-ons, but we understand how easy it would be to assume everything needed to begin charging would be included with a complete conversion kit. A branded Eco Battery cord is not required, but we recognize that having to locate and purchase one separately still delayed your installation. We’re also sorry the MODZ wheels and tires were unavailable despite appearing in stock. MODZ was unable to provide us with a consistently reliable inventory feed, and we have since stopped carrying the brand. Once we learned the items were unavailable, our team contacted you promptly, removed them before your card was charged, and offered available alternatives. We understand that needing to place another order elsewhere was still an inconvenience. Our 20% restocking fee is disclosed in our return policy and is lower than the 25–30% commonly charged by many manufacturers and golf cart retailers. Even as some manufacturers have increased their fees, we have kept ours at 20% to avoid passing the full increase along to our customers. That said, we understand that any fee on unopened merchandise can be frustrating. Customer service is our highest priority, and we hate to hear that you would not feel comfortable shopping with us again. We appreciate the opportunity to receive honest feedback and to explain the circumstances transparently. Your comments also help us identify where product details and expectations can be made clearer for future customers.

Response from Extreme KartzJun 16, 2026

Thank you so much for the awesome review! We’re glad the fender flare set was a perfect fit for your Titan body and that you’re happy with how it turned out. We truly appreciate the kind words about our customer service and are grateful to have earned a lifetime customer!

Response from Extreme KartzJun 16, 2026

Thank you so much for the 5-star review! We’re glad your research led you to Extreme Kartz and that our team could help make the switch from AGM to lithium a confident one. We truly appreciate your business and hope you enjoy the improved performance and reliability of your new battery!