ExtraVM LLCReviews of extravm.com

I had a very serious and frustrating experience with this hosting provider. At my first purchase, the VPS I paid for was not delivered. Because of this, I contacted support and also tried to report the missing transaction. However, I could not properly report it at first since I needed access to the account system, so I ended up purchasing another VPS just to gain access and continue resolving the issue. After gaining access, I started migrating my game panel and client database to a working VPS (hosted at another provider, Extravm), while also reporting the original failed transaction for investigation and refund. Instead of refunding the first failed transaction (which was the actual problem), they mistakenly refunded the second successful purchase. Shortly after this confusion, my account was closed and one of my VPS instances was deleted. That VPS contained critical production data, including a database used for over 300 active client servers. This caused severe disruption to my services and clients. To this day, there has been no proper resolution, no recovery of data, and no clear explanation addressing the incorrect refund or the sudden account termination. This situation has caused serious operational damage, and the handling of the issue has been extremely concerning for a service that is meant to be reliable hosting infrastructure. -------------------------------------------- Follow-up: I would like to clarify the situation regarding the terminated VPS and the related billing concerns. Before the cancellation occurred, I had already begun migrating my data and configuration related to my Pterodactyl panel and hosting setup onto the server. This included server files and credentials used for my environment. During this migration process, the VPS was terminated, which resulted in interruption and loss of access to data that was still in transition and not fully completed. Additionally, I want to clarify my concern regarding the payment process. I had multiple transaction attempts during checkout, and from my perspective, there was a duplicate charge attempt that did not result in a delivered or active service instance. One of the transactions was successful, while the other appeared to have been processed from my bank side but did not correspond to an additional VPS delivery. I understand your explanation regarding the payment status and the decision made based on your policies. However, from my perspective, the timing of the termination and the payment handling created unexpected disruption to an ongoing migration process rather than a fully inactive or unused server. I am not disputing your payment processing explanation, but I am requesting clarification and reconsideration regarding both the impact on my active data migration and the duplicate transaction concern. If there is any possibility of retrieving snapshots, backups, or residual data from the instance, I would appreciate your assistance. Thank you for your time.

We had a Minecraft server with Extra VM. There was a miscommunication as to who was going to pay for the next quarter, and immediately upon the server payment being late, Extra VM deleted our game files without warning. Everything that we had done was just wiped away. We didn't know, and submitted payment. They took our money, but our server was still gone and we couldn't get back online. It wasn't until I contacted their customer support that I found out they'd deleted everything. I am FURIOUS. We had absolutely incredible buildings, we had spent untold hours on that server over many months, and they gave us no grace period, no warning, nothing, just deleted all of our game files. Absolutely do not use Extra VM! Update: Since I posted a review they didn't like, they just completely deactivated our account entirely so we can't even reply to their customer service team. Maybe instead of posting a nasty reply to your customers, give them some warning that their files are going to be deleted. At no point did I ask for free services, but nice try twisting around what I said to make me look like the problem. Glad my money will go elsewhere from now on.