Extra Mile VanlinesReviews of extramilevanlines.com

I have scheduled a move well in advance (3 months in advance) with extramilevan lines. Intially extramilevanlines team Chris Colin, Makala Brooks, Dan, April, Shila tells right from pick to delivery will be seamless. But actual its different in reality in terms of response (ignore your calls, emails, text) , misses schedule date/window (which is 3 days of window). The worst part after all this, you will be ghosted after the pickup. Delivery schedule will not be shared by extramilevanlines and carrier(womantouchmovers) even after many followups. Its already been passed 21 days, as of today neither extramilevanlines and carrier womantouchmovers do not respond to my emails, calls and texts . Im not sure if i really get my stuff back delivered in addition to losing my expenses on delivery. I would have given ZERO for review but there is no such option.

I was not very happy when the mover showed up and charged me an extra 2 thousand dollars to move across state lines. Poor customer service.

Do not use this moving company they will give you a reasonable estimate and then hike up the prices when they get there to pick up your belongings they are highly unprofessional and as a single mother of three. They will pressure you into doing what they want you to do. These people have made my moving experience a living nightmare, I was quoted $1700. I paid a $754 deposit. why when these people got to my house they charged me double of what they originally estimated. I then spoke to someone on the phone the representative told me that I could tell the person there that he didn’t have to take all my stuff if I couldn’t afford it, and instead that man stood in my face and pressured me to take all my stuff. I do Uber eats and I’m currently living in a hotel. How am I going to afford almost $3000 worth of charges? now I am sitting here, struggling, trying to pay these people, and they’re threatening to auction off my belongings. Please don’t be like me. Do better research on these companies because these people do not care about their customers. They are very much money hungry.

This company should not be in business. From the phone call (lies) to the delivery( stolen items). They were late in picking up and delivering. They wont answer their phone now. Please do not use this company. Consider another one. So you all know, Im writing this for my sister who hired them to move her. Now they wont even answer her calls so she can let them know what was taken of hers.

I can’t begin to overstate how awful of an experience it was engaging in business with this company. From the start, they were unable to give me an actual date on when they would be picking up or delivering my furniture. Every time I would call they wouldn’t give me a straight answer until finally, 2 days before I was supposed to move they informed me they would be picking up my items a day later than was initially intended. A day before they were to be picked up they emailed me and said it would be picked up between 9am and 1pm. The morning of the move, the mover informed me they would not pick up until 3:30pm and also that they had no idea when the actual drop off of the items would be. 3pm rolls around and I’ve still heard nothing from the mover until I call him myself. He says that they would pick up at 4pm. 4pm rolls around and I haven’t heard anything until I call and he says 5pm. By this time I called extra miles van lines (for probably the 25th time) and I ask what kind of compensation I could receive for the mover that they hired (Extra miles vanlines isn’t even a mover, they just hire the movers after you hired them initially to move your things. So they really don’t do anything and you can expect no help from them.). After asking about potentially compensation, I’m basically told “tough luck buddy”. So I decided to cancel and began to ask about a refund because once agai THE MOVER WAS OVER 4 HIURS LATE AND THEY DIDNT KNOW WHEN I WOULD EVEN GET MY ITEMS. After being placed on hold then being sent to voice mail about 3 separate times, I was finally able to talk to a manager. Derek the manager is insanely unprofessional and offer no consolation besides saying the truck must have ran into “traffic”. I understand Houston traffic can be bad but 4 hours of traffic is nearly impossible. So to conclude my review, I paid this company $500 (only part of what they planned to charge to move a 1 bed apartment) for them to hired another company to do the dirty work only for that company to not show up and them to tell me “tough luck buddy”. For anyone who plans on hiring a moving company, please call local, mom and pop moving company’s because I can promise they are 100 times more professional than Derek and Extra Miles Van lines.

Extra Miles Vanlines brokers with movers that are not qualified or covered under the arbitration agreement listed in the contract. Helping Hands Relocation dumped our $17,000 piano using at $29.99 HD rolling cart. That is not the fault of EM Vanlines. However, when I attempted to file the arbitration claim with Movingclaims.net they never heard of Helping Hands. I contacted EM Vanlines over 20 times to get additional information about Helping Hands so my claim would be accepted by Movingclaims.net. Only once did they return my call and after speaking to them for five minutes, we were cut off and I have not heard back from them since. And all I wanted to know if Helping Hands was doing their business under another DBA so I could submit my claim. Extra Miles Vanlines brokered me with a company that is in breach of contract by not having an official connection with the arbitration claims company. Also, if you decide to use extra miles when you get your initial quote be sure you send pictures of everything you’re going to move before you finalize the initial quote. I had six additional large boxes and because of that the price of my move doubled. They claim my 17 pieces of furniture took up more space than they planned on. So to prevent low-balling, submit pictures to them during the initial estimate, not when the movers actually arrive.

Rating: ZERO STARS I had an extremely negative experience with this company. Initially, we agreed on a price for my move, and I was required to pay a $900 deposit upfront — which was already quite steep. However, on the actual moving day, the price nearly doubled without any prior notice or valid justification. This is abusive and unethical behavior. It's clear that the company's goal is not to assist customers, but rather to exploit their vulnerability during a stressful time, leaving them with no real options. On top of that, the deposit is non-refundable, so you're stuck: either pay the outrageous price or lose nearly a thousand dollars. THEY DON'T ACTUALLY MAKE THE MOVES, THEY SUB-CONTRACT OTHER COMPANIES AND CLAIM THAT THE ESTIMATE WAS MADE WRONG. THIS WAY THE DEPOSIT IS ENTIRELY THEIRS AND THE REAL VALUE OF THE COMPANY THAT MAKES THE MOVE IS ENTIRELY AT THEIR EXPECTATION OF VALUE WILL PRACTICALLY DOUBLE IN PRICE I feel deceived, frustrated, and deeply dissatisfied. This company is not trustworthy and, in my opinion, operates like an organized scam designed to extort money from customers. This is a warning so that others don’t fall into the same trap. I absolutely do not recommend this company.

Yeah I heard the bad reviews and I had a similar experience. First the company charged me 1500. After receiving my deposit and stating there is no refund, the charged me an additional 1100 dollars. I did not have another 1000 dollars so they left some my items behind. The driver seemed upset and it seem like he did not want move my stuff. They charged me 1850 which was 300 more dollars to move select items. The storage place warned me about some of the movers trying to move the rst of my items to another storge area but I did not think they wre trying to steal the rest of my storage.When weight equipment arrived at my house my 1000 dumbells wre missing. For the last few days I been trying to contact Darlene the lady in charge of that department and no response. I don't know what to do next.