Extra Mile VanlinesReviews of extramilevanlines.com

This is a scam company cut and dry. They are liars and thief's and everyone need to beware. They broke contract and hired a criminal with a U-Haul and then when I didn't give the driver money directly, double what the binding estimate stated and the truck was loaded they're not legally allowed to change the estimate once that has been started, they were video recorded smashing my sentimental belongings onto the ground in my driveway. My mother's ashes were scattered in the driveway along with precious heirlooms that cannot be replaced. I then received a call from his employee saying that she hopes the ashes are mud and she doesn't care and laughed about it. The manager was so drunk when he called me you couldn't even understand him and the owner is currently involved in multiple lawsuits included a class action for the same reasons. We need to make sure he doesn't hurt anyone else. Anyone that has been hurt by him please do the right thing and report it to all the powers that be and make sure he is held accountable for his malicious and disgusting actions. All of their claims below are FALSE. I got a phone call from the driver at 130 am saying "she's trying to set me up help me" and then he told me that my things were outside. I had a friend rush over to get them in and that's when we found my Belongings smashed to pieces and it's all on camera. All texts documented and no, that individual that rented a uhual is not DOT licensed. And now this company is refusing to give me his insurance claim information that states he is liable. Everything be says is a lie and yeah I was refunded my deposit. But the thousands and thousands of dollars worth of my priceless belongings as well as the broken down door, again all on camera, has not been compensated. I will spend every dollar I have to make sure this brokers license is stripped and he faces criminal Charges. Pictures are posted on google of the screenshots if you'd like proof that this man is a loser. GET A REAL JOB AND STOP STEALING. ALL 8329 1 STAR REVIEWS SAY THE SAME STORY. YOURE CALLING HUNDREDS OF PEOPLE LIARS?! THE COPS MEASURED THE AMOUNT OF CUBIC FEET. I have an insane amount of video and texts. There's absolutely now way you can deny this. I will be the one to stop this company. Mark my words. If you go to the DOT website, you can find his bond information. That's where we all need to file a claim with. So we can end his streak of stealing from hard working people. How can you even wake up in the morning or go to sleep at night knowing everything you have was stolen from someone that worked for it?? All lawsuits are public information and you're going through one as we speak. Google can help with that if you look up the owner of this company. Also, foul language if you look at the hundreds of other reviews, is YOUR COMPANIES STYLE and the frustration after seeing the urns broken and being told they hope It turns to mud, yep, you're gunna hear some yelling. Also, it's illegal for them to Send a uhual to the job rented by a random person and the camera footage shows the timeline. They took things that weren't supposed to be touched, TVs and valuables are missing, and they called me at 1am when I was asleep. So yeah, I definitely responded and let them know how I felt about my destroyed priceless possessions. They are disgusting and responsible for not making sure a real moving company comes to your house. It's illegal for them to withhold the movers information which they did a day after this incident. The mover claimed she works for extra mile and also that she was just doing as she was told. The movers smashed my Things at 9pm, police report and camera shows that. This is all lies and honestly, I'm glad he's posting it. Because there is solid indisputable evidence of each and every one of their lies. Extra mile is the mastermind and the true criminal. If you'd like to see the documents, I'm happy to Provide. I'm starting a website and fb page to warn others from being hurt like hundreds before

I had a deeply frustrating and disheartening experience with Extra Mile Movers. Initially, things appeared to be on track—I received a quote after a video call with their sales representative, and everything seemed reasonable. However, the situation drastically changed on moving day. The movers who arrived claimed that the volume of items was significantly more than quoted and insisted I pay for the "additional" space—despite no real changes in the inventory. The operations manager was dismissive and unhelpful, stating outright that the sales team’s job is just to sell and that he couldn’t do anything about the discrepancy. To make matters worse, I was told that dresser drawers had to be separated from the dresser and that mattresses needed to be rolled—actions that significantly increased the space calculation. As a result, I was forced to pay nearly double the original quoted price. Shockingly, when the delivery team arrived, they openly admitted that the prior instructions were unnecessary and that I could have saved close to 200 cubic feet of space had I not followed the earlier team’s guidance. This company preys on your need during a stressful time and takes advantage of the situation. The lack of transparency, poor communication between departments, and outright manipulation make this a moving company I would never recommend. Be very cautious—do not trust them.

DO NOT USE THIS COMPANY This is NOT a moving company. This is brokers for independent movers. UNPROFESSIONAL FROM BEGINNING TO THE END. Your contract is NOT with ExtraMile!!! KEEP LOOKING FOR WELL-KNOWN MOVING COMPANY who is actually in charge from beginning to end. This is NOT that company. 300 miles in state move they had my possessions for 18 DAYS USE AT YOUR OWN RISK

I contacted ExtraMile Vanlines for an intrastate move and spoke with Jeff, who quoted me $2,140 and confirmed my required move date of 06/06/25. I was assured that date would not be an issue. However, on 06/04/25 at 4:30pm, I received a text from Sheila confirming pickup for 06/07/25, which I never agreed to. I immediately called back to correct the date—Sheila said she would follow up but never did. That night, I called multiple times, was hung up on, and told to call back the next day. I finally spoke with Shinky, who asked for time until the next morning (06/05/25) to try and adjust the pickup to 06/06. No one followed up. I called again in a panic, since I had to vacate on 06/06. Sheila answered but said she was “just customer service” and forwarded my cancellation request. At 11:36am, I got a call from a man who claimed I signed a non-refundable contract with a 24-hour pickup window. I explained that Jeff had specifically confirmed the 06/06 date. The man said he'd “try” to reach dispatch, but I told him I no longer wished to proceed and he hung up on me. Later that day, I received 7 calls from YourMoving Services saying they’d pick up my items on 06/06 between 2–6pm. I declined and reiterated my cancellation. As a single parent and grad student, I cannot afford to lose $640, but I also refuse to support a company that treats customers so poorly, misleads them, and fails to honor agreed-upon terms.

TLDR: Continental Van Lines is great and should be worked with directly on moves. Extra Mile Vanlines leaves a lot to be desired as brokerage company and should be avoided if possible. I’ll start by saying the moving company we worked with, Continental Van Lines, was fantastic. Extremely professional, efficient, flexible, and went above and beyond to make sure everything went smoothly with our move. S/O Ivan! On the other hand, we were extremely disappointed by Extra Mile Vanlines. To start with a positive, Taylor from their team was super helpful during the Q/A check process. Onto the negatives. Their customer support team told us to “figure it out yourselves because we’re too busy” in response to a simple question. Extra Mile did not coordinate at all with the movers directly, which was made apparent when they tried to schedule our move date / time while the movers were already at our apartment. Lastly, after our move was completed, payment was made based on the agreed upon contract, and we had signed all relevant documentation, Extra Mile told us we owed them an additional $2000 for “not supplying boxes and taking up too much room in the truck,” both of which were untrue. This goes directly against their “Transparent Pricing” and “No Hidden Fees” information on the front page of their website.

I would rate this company a 0. Horrible Company! Quoted 4300$ for a move from Lake Worth, Florida and in the end was charged 3 times the Amount almost 12,000$ for a move to Leesburg Florida. I was Told I would have a big truck sent, they sent 2 trucks. We were taken advantage of. They kept upping price of move on the date of pickup!! DO NOT USE THIS COMPANY!! They are LIARS and CROOKS.!!

Scammers…. Stay away if you don’t want to be ripped off. Prices are doubled upon pickup and DO NOT Zelle any money to them for deposit. They are scammers who will book, take high deposits via Zelle and then double price you later….

Started out with a quote of 5k to move, when the movers showed up a day later and at 4pm with 2 movers. Within the first hour my price went from 5k to over 9k. Like I had a choice to change companies. Not very honest business practice and don’t care about your situation as long as they get paid. And still have not completed my pickup as of this morning. Very disappointed and advise you to move yourself with pods, at least they are honest. So I was wrong it was 11k instead of 9k. So you telling me that the few heavy items cost me over 6k more. Does not really matter at this point because they got their money and the moving company got their cut. So best thing to do is not go through a broker and go directly to the moving company. Plus no one will do anything about this anyway. So I got burned hard, so read the reviews unlike I didn’t do. That’s the America we live in now. Thanks again for looking out for a Vet