Extra Mile VanlinesReviews of extramilevanlines.com

EXTREME WARNING ⚠️ Terrible experience! Stay away from this company! Sales gave me a great price once the truck was loaded they charged me 4x what we agreed on. The movers arrived in the morning smelling like weed and of course delivered our things and everything smelled like weed. They gave me really late times to come start the move and to make a bad situation worse when putting our stuff away we realized the kept 2 nightstands and a couple items, i reached out to hr to get the situation resolved with no answer.

Wildly dishonest company. Sent photos of EVERYTHING included to be moved. Agent under quoted the sale. Mover gets here and presents quote that is ~2x the original price. Refused services. Do not use this company - they will tell you anything to get the sale and then change the price by intentionally under counting the space required.

I booked with extra mile based on their reviews and unfortunately had a terrible experience. It cost twice as much as what I was quoted and took four times longer than they said it would. Here's what went wrong: * They rebooked my move the day of with a different mover * They called me as my stuff was going on the truck to double the price they'd quoted me *They gave the wrong mileage between my old house and my new house to the mover, and he wouldn't deliver my stuff until he found another job along the same route to "make it cost effective." This resulted in my "same day" move taking four days to complete. * The people who loaded my stuff into a different truck for delivery damaged and broke all of my wooden furniture and much of my glassware and picture frames. It looked like they just threw it in the back of a truck with no care or organization. I'm not talking scratches and dings (although there are certainly plenty of those I didn't have before I moved), I mean damage like they broke a corner with a caster wheel off a solid wooden chemistry table and gouged 3 inch chunks out of my bookcase. I have broken furniture in my living room right now that I can't move by myself and will need to pay to repair. * When I called Extra Mile to see about getting some money back, I was sent to a manager's voicemail and never had my calls returned. I'm a pretty easygoing person and take care to be kind to folks working these kinds of difficult manual labor jobs, because 99 times out of 100 they're working way harder than I am. In this case, Extra Mile seemed to only work hard at getting my money, not providing any kind of quality service or reliability. Hungover college students would have done a better job.

DO NOT USE THIS COMPANY! They are thieves, liars and tried to bribe me to not post this review. We have booked the movers a month and a half in advance. I've been given arrival estimate of 9-12pm few days ahead. For the final inventory review I needed to take a few furniture pieces off, but they said I can't do that since they already reserved the space so I can only add, not remove. I did end up having more boxes than specified, but less furniture than specified. So in the end it would have been similar space usage. So I agreed and said that's fine no changes to inventory. On the day of the move the truck did not show up. The dispatch kept telling me "don't worry, they're just around the corner should be pulling in now", yet the driver told me he was booked last minute the night before, had other jobs going on, and was 2.5 hours away still unloading those other jobs. The day went by and I just kept getting lies from both the dispatch who kept telling me they are almost there, and the driver who kept giving me new arrival times meanwhile had no intention to be here at the time he would give me. At 7:30pm two guys in a small sedan car showed up, no truck, no packing materials. Walked through the house to do inventory, at a very leisurely pace, and then told me there is more inventory than originally specified. Well, the company didn't let me adjust the inventory ahead of time as mentioned above. I was told the truck would be there at 9:30pm. At this point I had no reason to believe anyone would show up and there was no way I was going to load in the middle of the night even if they did. I had to cancel them and scramble to get other movers the next day. Asked this company to a refund of the deposit, but they have been ghosting me for almost a week. When I finally did manage to talk to Makala in sales (same person who sold me this imaginary moving service), she said all was done correctly on their side. Finally, Derek (from dispatch?), told me stories about how everyone was sick, the driver, the dispatch, etc and sorry they couldn't answer earlier. They said they could refund only $150 but ONLY WITH SIGNED CONTRACT TO NOT POST ANY REVIEWS. What a scam! They can keep the money, I already lost so much with them, that what's another $150. I rather this review helps someone. I told them that too, and within minutes, they called me back to try to bribe me into not posting this. Kaitlin from settlements, told me the $150 is a settlement and not a refund, since I signed a contract and refund is not possible. Well, I did sign a contract and had every intention to go through with it, IF THE MOVERS SHOWED UP. Reading through other posts, I'm now realizing I'm lucky to have canceled the pickup and not go through some of the other horror scenarios others did. I'm happy to join any lawsuits agains these thieves and liars, and hope this post helps others to not fall victim to this scam. Also, search Facebook for this company name, you will see individual people having similar and worse experiences. Like furniture not delivered in 2-3 weeks, and people having to wait for 3 days , no TV and no internet, for the movers to show up. In a way I'm glad I got out of this when I did to not be stuck with no pick up and no delivery. DO NOT WORK WITH THEM!!!

The worst company I. I have ever dealt with. They doubledy price at pickup and I couldn't get anyone on the phone. Stay away!? .

0 Star! My experience with Extra Mile Van Lines has been nothing short of a nightmare. From the moment my move began, I was caught in the middle of poor communication between the broker and the dispatched moving company. I felt completely misled, dismissed, and disrespected throughout the process. I was honest with the salespeople, but my estimate was poorly documented. I signed it without knowing the quoted weight and cubic feet were off, which is why the price was so attractive. As a result, I faced a rate increase of nearly 3x the original amount on the day of my move! This was an unexpected expense that continued to make my experience even more frustrating. The supervisor I spoke with was hostile, unprofessional, and demeaning. When I tried to express concerns about delays and miscommunication, he repeatedly cut me off, spoke over me, and labeled me as “dramatic.” As a woman managing an interstate move with my family, I began to fear for the safety of my belongings. Knowing that this aggressive team had access to my address made me feel incredibly unsafe. I had to ultimately hang up on him because he was combative, yelling, and completely ignoring me and any form of communication. I shared that I would be in contact with the police due to my fears. They failed to honor the agreed-upon delivery date and told me I would simply have to “wait as long as it takes.” While still demanding full payment, they asked me to pay them directly, even though I had already paid the dispatched moving company. This company has no communication with them. This experience has been emotionally exhausting, and the level of disrespect and gaslighting from their staff was appalling. Do not be fooled by the positive reviews on BBB or Trustpilot. I genuinely question the validity of those ratings. I regret ever trusting this company with my move. Moves are stressful enough without the added stress of poor communication and customer support. I pray this never happens again.

DO NOT use this company!!! This company called me after seeing I was on U-Haul. They quoted me 1,800 to move, I then went forward with them. The day before I moved their manager Derek called to let me know he could not find a carrier for that price and stated it would be another $600. What was I to do? I had to accept as this was less than 24 hours before my move. Derek called me again and told me that he would actually be cancelling my move because he STILL could not find anyone. LESS THAN 24 HOURS FROM MY MOVE ACROSS THE US THEY TRIED TO CANCEL. Not only did he try to cancel my move he also hung up the phone on me countless times. This company is HIGHLY unprofessional. Once they found movers they completely stopped communication with me. The mover then charged me $4,618. plus the $770 that extra mile vanlines made me pay to hold my reservation. The movers broke all of my furinture, TVs, and Mattress. When I called Extra Mile about this they told me "I need to call the movers, they are just a broker that sets it up." My question is why pay a brokers fee if they DO NOTHING TO HELP THEIR CUSTOMERS. This company is beyond unprofessional. I would have moved my own belongings had I known extra mile would not help me in any way with damages or the insanely overpriced moving fee. Save your money and time move yourself instead of using this company.

This company is the worst. Shawn Hart and Derrick Gum are con artist. Even Shirley that could not give me her last name or employee ID number because Shawn forced her to not tell us. They literally only want your money and nothing else. Will make it sound like a good deal and when the carriers show up they double or triple the price and when you ask about it and to understand the increase in price, they get mad at you and make threats about keeping your deposit and almost force you to either pay the new price, cancel the service and will keep your deposit, or in our case unload a personal rented U-Haul, not DOT accredited, by throwing everything on to our garage floor and breaking everything including ashes from a deceased family member. The broker is supposed to hire BBB accredited carriers and it clearly states the Women’s Touch Moving company is not accredited by the BBB. So breach of contract already at the very least. Also Shahira Khalil is the so called owner of that company, who stated she worked for Extra Mile Vanlines, cussed us out and called us horrible names because we paid the broker, who we paid up front, instead of her directly through cash app or Venmo which seemed sketchy. We have all the videos, recordings from them calling us, and texts to prove that this is not a legit company and just a bunch of scammers and “business men and women” who think they are going to continue to get away with this. My advice is any one who has been scammed by these guys, do some research and see what you can do to help others not get in this situation because moving is already stressful enough. Also check out the good reviews compared to the bad. All the good ones share the same name of people, who seem to be the carriers which have nothing to do with this broker apparently and always 5 stars. The bad ones explain in detail the way the were screwed over. And even on this one they are going to try and recover from the bad review and say something about it’s in our contract, you canceled, we refunded you so you’re good, but that is literally just to keep their ugly image. Can almost guarantee that the 5 star reviews are paid for by random people they met at the bar. Stay away from companies like this or they WILL scam you.