Extra Mile VanlinesReviews of extramilevanlines.com

Deceptive practices. Gave us a quote in the low $4000 range. Ended up costing close to $12,000. Held us hostage by telling us during the move they would not load any more contents until we paid them now. Also, the company they hired to do the move broke several items . They are now under investigation by the Attorney Generals office! It is now 9/12/25 and I now see the negative one star review has jumped from 26% to 31%. Consumer beware! Don't do business with this company. They are a bunch of crooks and it is a matter of time when they will go under. Jacque, who works there never calls you back. We have been waiting for his call after repeated attempts since May of this year. Please be smart and go to another moving company! You will be sorry if you use this company. The name under is Susann Koenig, Job# 8095181 for the date of 5/22/25. A complaint has been filed with the Attorney Generals office and they have agreed that this is a valid complaint and have assisted us to have the Florida Dept.of Agricultural and Consumer complaints. We are in the process of handling with them. We have not received any offers of settlement and will pursue this further in taking legal action in small claims court. The Better Business Bureau has already been notified. Further action maybe taken in filing a complaint with the Governors office of Ron Desantis

RUN — Extra Mile Van Lines Is a Complete Disaster and Possibly a Scam My wife hired Extra Mile Van Lines to help with our move. It was supposed to be a standard Monday pickup. Instead, we got a trainwreck. They didn’t show Monday. No explanation. Then, out of nowhere, someone finally shows up at 9:30 PM on Tuesday — yes, 9:30 at night — smelling like alcohol and clearly not sober. He stumbles in, takes one look, and says, “Yeah, that quote isn’t going to work.” We were shocked. He calls his supervisor, and we — desperate — agree to pay more just to get it done. He says, “Alright, we’ll come back at 7:00 AM tomorrow.” Spoiler: they never came. 7:00 AM? No one. 8:00? Still nothing. We call. They say they had a flat tire — classic excuse. Meanwhile, we had already moved, thinking this would go as planned. We packed everything — including ALL our baby’s belongings — and left it ready to be picked up. Now we’re in a new home with a six-month-old baby, no clothes, no diapers, no gear, and nothing was picked up. We’re living in chaos, and they shrug it off like it’s just another day at the office. Their “solution”? A 50% refund, like that makes up for stranding a family with an infant. Based on other reviews, this seems like a recurring tactic — bait you with a quote, ghost you, then offer a partial refund as hush money. It feels like a scam, not just bad service. We’re reporting this to the FBI and appropriate authorities for investigation. If you’ve had a similar experience, we recommend you do the same. Avoid Extra Mile Van Lines like the plague. You’re better off moving everything by hand.

I had the absolute worst experience with this company. They lied from beginning to end. The movers didn’t show up the day they were supposed to. I was then told they would come between 3 PM and 7 PM the next day. The Mover showed up at 8:30 PM, sat in front of my house for two hours, smoking and talking on the phone and then at 10:30 PM told me it’s too late for him to move anything. He told me he would be at my house the next day at 7 AM, at 7:10 AM. He text me that his truck has a flat tire. No apology, They told me if I paid a fee they could guarantee my stuff is delivered the next day. After I paid it they said they can’t guarantee that. Every single person I spoke to outright lied to me. And then they wouldn’t give me back my deposit. I have a baby and all his stuff was packed. I have moved many times and this is the worst experience I’ve ever had with Movers. I would never ever recommend this company to anyone.

All of these reviews hit it right on the head. This place is a scam. No communication between supposed drivers and office personnel. They are liars and thieves. We chose our date they said we needed a backup date so we did. The day before the move they confirmed arrival between 8-12. By 3 in the afternoon we were told it would be the next day instead. No explanation as to why. One rep said we changed it we did not. We talked to someone the night before that said they would try to be there between 8-9. Nobody showed. 10-11 nobody showed. We were in contact with the company there coming they will be there while someone else from the company kept texting to see if they had arrived. At noon they still weren’t there spoke with the dispatcher again and claimed they weren’t late because they were on central time and still had an hour and promised they would be here. I asked why nobody informed us and said things I shouldn’t have and he said they were not coming. Customer service people were trying to assure us they were still coming but would promise a call back shortly and not answer the phone. At 2 pm a single driver in a U-Haul shows up and wanted to start getting the items ready. I asked where his help was and he said they are coming and were be here in about 35 minutes at the same time the car said 10 minutes. I said that’s funny the driver is standing here and just told me 35. Still assuring me they were coming he wanted to get starting. I told him no were were waiting on a call back from Ryan and wasn’t doing anything until we talked to him. Needless today he didn’t answer any of our calls and we sent the driver away. The car told us we couldn’t have our deposits back because they were there and we cancelled. I told them they didn’t provide the service we were paying for and we would get it back one way or the other. These people are very good at hanging up on you when they don’t have answers. These people should not be allowed to be in business. They are a scam and I truly believe they would have taken off with the truck and our stuff. Very shady, unprofessional group of people. If thinking about using these people DONT DO IT!!!!!

I would not recommend Extra Mile van lines to my worst enemy. They get you to agree to a deposit on the phone when they give you a quote, but that of course is not refundable, it supposedly can only be used if you use them in the future. They hire local people to pack up and deliver your things and aside from the movers that did the physical move who were great, the moving company (Fast Move) is demanding and rude. I was told that I would have free storage for 30 days, but then they delivered my things to me within five days of my move when they knew I had no physical address to give them because my apartment would not be ready for a couple of weeks at least. So then I had to get another storage space… so much for the free storage…so that I would have somewhere for them to deliver my things. Also, now I will have to hire another moving company to move my things into my apartment when it is ready, which is what they were hired to do and what I paid them for. They threatened with charging me an $850 re-storage fee if I wouldn’t accept my belongings, even though they knew I wasn’t ready for them. They either don’t return their calls or they have several different people call you with the same message and all they’re interested in is the money, money, money! This place should not legally or morally be able to operate. The communication in this company is the absolute worst. They don’t talk to each other and they don’t talk to the customer. They gave the movers the wrong address and they ended up going to the apartment that wasn’t ready instead of to my storage facility that I had to get because of them. I’ve never seen such a group of inefficient people in my life. As if moving is not stressful enough, I highly recommend you don’t hire these people unless you intend to become a career alcoholic.

Moving coordinators intentionally underestimate the overall cost to pull you in. The QC guy then extorts you for more money, since your options are now limited as the moving day approaches. The moving company that picks your items up will be shocked at everything. too many stairs, too far from truck, too much packing, too many items. Then they double the price. Now you're stuck on moving day either sending them away and having to start over, or let them extort more money.... more packing materials, fills more of the truck, more fuel surcharges. Overall the $4k quote was actually a $19k move, with most of that having to be in CASH on MOVING DAY. Damaged items because the movers that showed up were not in the mood to pack, wrap or protect anything. Stolen items, which can be tracked by airtag to be in another part of the state, and potentially honestly lost items - Oh, and items that belong to ANOTHER FAMILY were delivered. Totally different tag and lot numbers. scam industry. scam company. stay away

Deceptive, dishonest, and exploitative — avoid at all costs. I hired Extra Mile Vanlines for a move from NYC to North Carolina. Despite completing their mandatory quality assurance review and providing a detailed inventory, they drastically underestimated the space needed. They subcontracted the job to a third party who claimed they’d stop loading once the estimated cubic footage was reached. That didn’t happen. They kept loading and then hit me with a 125% overcharge to deliver my furniture. I spoke with four different people at Extra Mile. Not one was honest. Every conversation was a new excuse or contradiction. No accountability, no transparency — just a coordinated bait-and-switch. This company is not just unprofessional — they are predatory. Do not trust them with your move.

Run as fast as you can from these brokers! Under estimate cubic feet by 75% or more Movers demand 2x fee. You must buy all packing materials. 9 phone calls, 5 text msgs, emails, and left msgs and th3y never cal you back. Movers only took 60% of what was agreed upon. They left over $15,000 in furniture in a house that was sold. Later arrival. Left me in a mess to try a get a truck for a 2500 ride back packing what I could squeeze in it. 2 weeks still no word from broker. Lawyer time ad if they can't quote correctly they n3ed to leave the trucking business. I wa in it as a fleet Mgr for years. Screwing customers is why I left. My original al broker quit after 2 days from my quote. Some dumb arse kid took over. Run Run and run.n