Extra Mile VanlinesReviews of extramilevanlines.com

If I could give zero stars, I would. This company is beyond unprofessional and operates like scammers. I hired them to move my items from Maryland to Houston, and the experience was a nightmare from start to finish. • Damaged & Missing Items: Multiple belongings arrived broken, and some (including my ladder) never showed up. When I tried to file a claim, they sent me a fraudulent link that didn’t work. Despite being told a manager would follow up, no one ever contacted me. This was back in July, and I’m still waiting. • Bait-and-Switch Pricing: I was originally quoted around $2,000, but after they loaded my things, they added more than $5,000 in extra charges. They refused to deliver my belongings until the inflated balance was paid. • Deceptive Paperwork: I signed one document, but the copy they sent me afterward had a completely different amount listed—after my signature. • Terrible Customer Service: The so-called “managers” have no customer service skills. Instead of helping, they were rude and dismissive, even threatening not to deliver my belongings if I didn’t pay their surprise charges. This company is dishonest, untrustworthy, and preys on customers. Do not use them under any circumstances. They take advantage of the customer!!!

This is part of a moving scam. They quote you a lowball price, then ask for a large downpayment to "hold" the price. The quote is worthless and nonbinding, because when the "mover" shows up, they charge as much as they can get, by thousands of $$ more. The quote is worthless and the downpayment is used to leverage the customer into paying whatever the mover demands, or lose the large downpayment paid in consideration for the quote, which again, is worthless. Moreover, the movers sent were unpermitted in California for an intrastate move, which both the broker and the mover are responsible for refunding, but neither are willing to do so so far, in violation of California law. The "moving company" they send arrives in an unmarked rental truck, then packs your things along with other households' goods, dragged through a dirty truck, then unloaded (and lost or damaged) into a warehouse (often used to hold customers' goods hostage until they pay the entire moving fee BEFORE delivery), and then delivered broken and ruined, in pieces, and with pieces missing, along with items entirely missing. DO NOT USE THEIR SERVICE. They then patly answer any complaint on BBB, which doesn't investigate at all, and BBB then closes the complaint immediately on receipt of their response, allowing no time to respond to their answer. BBB helps this fraudulent company to maintain doing business with a B+ business rating, which is undeserved. They calculatingly answer each complaint while doing nothing to change their fraudulent operations.

I was contacted by Matthew Clark on line after searching for out of state movers. He asked me for a list of my possessions to move and gave me a quote. I accepted his quote and paid 50% down up front. He was supposed to contact me a week before the move for an update. I did not hear from him so several times tried to affirm the moving date. The day of the move another company showed up and told me that my possessions were under priced and the move would be over double the cost.at that point I had to pay them another $5000 or they would not move me. I was closing the next day so was forced to agree to this. My move went from $6100 to $13700 and they did a terrible job with polish speaking strong arm movers. I will never use an off brand name for any move I do again . Extra miles is a total scam. Do not use them at any cost.

BUYER BEWARE. Arm yourself with info about ALL movers, rules, etc. I was a newby and suffered the cost! Once I was on onboard and they had my money the communication broke down despite their promises to be with me the whole way. They then subbed me out to another company, McKenzie, which apparently had different rules as to payment and time delivery. I was extremely confused. Altho I claim much responsibility for my ignorance, they did have MY money, and once they subbed me out, they did not respond to my phone calls. McKenzie wasn't much better and I even got yelled at. When you have a small load they shift you from truck to truck and/or warehouses, which means more wear and tear. I got no extra insurance as I had a small load of mainly boxes and 2 pieces came back to me in pieces. My grandmother's antique coat tree came back in 7 pieces, with a leg actually broken off. And another dear piece had all the legs detached. i was actually surprised they got all the pieces to me. Make sure you google EVERYTHING on movers so you can ask the appropriate questions BEFORE you pay anything upfront. Once McKenzie loaded me, I forgot to ask for the inventory pages from the driver, so had NOTHING to prove they had taken my stuff except some cancelled checks. There were 3 days I didn't sleep AT ALL. I did NOT get my inventory until they delivered it. Also, I was not called before delivery despite being told I would. The driver who came spoke no English, the truck had no signs on it. He just showed up. Luckily I was at home for there are fines if they try to deliver and you are not home. My view is that since Extra Mile got my business and money, they should have been with me "all the way" like they said they would. The below response from Extra Mile only concerns up until they subbed me out. They take no responsibility for subbing me out to McKenzie. I signed with Extra Mile, but they are responsible for hiring McKenzie. I had thought PODS was expensive, but now I know better. Just know they do specials of 30% off so call and bargain. At least you have some control over your stuff.

The worse. They raise the price when they came, even when we had discussed the move and they had told me i had more than enough space. Then they wanted to add extra charges like for an elevator even though they knew i lived in the 12th floor. And when they delivered they would not unpacked it from the truck until i paid. Robbery.

Original quote $1700 the day before it's now $6000. These people are CROOKS. Must be profitable to just get the deposit and not have to do the work. DO NOT USE THIS COMPANY!!! Response: Talking with the original estimator the storage unit was discussed, Apartment and storage unit was quoted at $1700 then you come back at $6000 two days before pickup .... You guys are playing crooked games hoping to get people to cancel and keeping the deposit. You and this company are crooks and need to be exposed. Looking at the reviews I am not the only one you have pulled this SCAM on, wish I had looked before contacting you.

This was the worst excuse for a company I've ever dealt with. Extra Mile pulls the classic bait and switch on customers. The original estimate was based on an itemized list of furniture to move. The estimate was wildly underestimated, and they took first payment. Then they tried to jam us at the last minute with a huge bill and left my 77-year-old mother in another city with most of the furniture! I paid full price for very little that was agreed to in writing. Anyway, we had to hire another mover for the job after they took all of my money. A week before the move a "Quality Control" manager was supposed to work with us to finalize plans. He was supposed to call me on Monday after 3:00 PM. I never heard from him all week. I called and emailed him for details....the email I finally got back was "someone will call you" I completely got ripped off and I've worked many contracts in my lifetime. Very dishonest and horrible communication. Unbelievable they can stay in business. They only get a 1 --because there is not a zero. They put the tiny boxes we had for our cars on the truck and said we had "extra items"! What a lie and what a joke. The actual furniture was left behind. Run away as fast as you can from these buffoons!

They give a low price then close to the move almost triple the cost. The increased cost comes when you are afraid you can't get another mover. Avoid them unless you have lots of money to give to scam artists!