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Extra Mile Vanlines (extramilevanlines.com) has 154 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
extramilevanlines.com
Website
extramilevanlines.com
Category
Moving & Storage
Location
Reston, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company sold me an estimate that was far from what they really charge us at the end. When you call to extra miles van lines a seller makes an estimate with you of the moving household goods. He confirmed you that if you don’t add anything else you will be charge the same amount of what your estimates said. They sale themselves as a veteran own company that does not use day labor workers but veterans to do your move. They guarantee a pick up date and you have to pay a non refundable deposit that after 48 hours of signing you can’t cancel.
Then the pick up date arrives and no one show up. You call the seller and no answer. Later he text saying that the driver is on his way. Next day you call extra miles van lines and no one reply but the seller text you “I can’t help you now, you need to talk with my carrier and BTW I don’t have access to your file anymore”.
2 days later 1 driver show up with a truck saying he will inventory everything in the home and then we will sign a contract. “A contract”? I already signed a contract. But no, that was just an estimate with Extra Miles Van lines and the driver is from another company and they don’t know anything about the estimate you signed with Extra miles van Lines that they have their own.
BOTTOM LINE UP FRONT: THIS COMPANY DOESN’T GUARANTEE PICK UP DATE, THEY ARE NOT THE ONES DOING THE MOVE AND THEY CAN’T CONTROL THE ACTIONS OR PRICES OF THE SUBCONTRACTED COMPANY THEY HIRED. AFTER YOU SIGNED THE ESTIMATE AND PAY THE DEPOSIT THEY WILL NOT RETURN CALLS OR DO ANYTHING FOR YOU. NO VETERAN WENT TO MY HOME AND IN MY OPINION NO ONE IN THAT COMPANY IS.
Yes, I did contact the CEO and yes he replied with an email and 1 call without any solutions and at the end he also communicated by text with excuses.
Very bad experience. Horrible!
Response from Extra Mile VanlinesJun 6, 2024
Thank you for providing your details. This is the same customer as Carlos Matos who wrote an review already and we've submitted our response.
CM
Carlos M.
Worst Company Ever
Worst Company Ever. Beware of this company. This Company gave us an estimate for moving two home and at the time of pickup to our house hold goods they had subcontracted Coast To Coast Company where they charged us over the estimated amount for only one home. Separate from the estimate the carrier never arrived on the date we had scheduled due to a broke down truck and the communication was horrible. Extra Mile Vanlines rescheduled the next day from 9am - 1 pm and the carrier arrived at 6 pm with no crew to load the truck. The Customer service from Extra Mile Van lines is horrible the manger yelled at my wife and called me a liar. Horrible experience. We cancelled the second home pickup due to the estimate not being even close to what the price was. This company put us in a position where we had to literally take what we were offered or leave all our house hold goods unassembled and lose our deposit $1500 and leave the household goods in our home 2 days from the next tenant to move in so we had no choice but to get everything loaded to the truck which they finished at 12 midnight. Horrible experiace. They supposedly gave us a $1000 discount and additional $200 and the price was still over the estimate for two homes initially estimated and now paying over the estimate for only one home.
Response from Extra Mile VanlinesJun 6, 2024
Hello Carlos. I'm sorry about your experience. I've looked into your move details and spoken to the carrier about what happened. Let me clarify. We always tell the customer that we are a Broker (it says so on our website as well) and will be contracting out the move to one of our licensed carriers. In this case, Coast to Coast. The carrier was infact late for your pickup and for that we apologize. it was memorial day weekend and one of the previous jobs of the carrier ran longer than expected. As far as your price going up, we've received the final BOL from the mover and it looks that your move went up from $4150 to $4600. You had around 250 cu ft worth of stuff extra, hence the price difference. We infact gave you a much cheaper cu.ft rate than a lot of other companies. Our estimate also mentions that the final cost can go up based on the stuff you have. Again, we apologize if the move wasn't up to your expectations.
NA
Nick A.
Skip this company
Skip this company. They lied about almost every facet of our move. From guaranteed delivery date—this was assured to us until move in day when it became “not possible” and “was just an estimate and we’d been undercharged for a service like that”
I’d skip them, the good reviews here look like AI trash created by a slick marketing company. Don’t show Google/yelp/ any other reviews on their website and have no social presence. Take that as a sign they don’t want feedback reaching potential customers. Do yourself a favor and find a reputable local company that will properly measure your things and give an accurate quote. This place look great from the website but other than that—pretty terrible what they put people through. Once they have their non refundable deposit they’re happy though and on to the next one. Seems like once enough bad reviews pop up company name changes and they just start a new site with more fake AI reviews. Pretty lucrative scam they have going.
Reply to the reply: More lies. Our move in date ended up being 3/21 a full 5 days after the guaranteed delivery. They’re even dishonest here to try to make themselves look better.
A plant does not take up 628 cubic feet. That’s a whole studio apartment. Our furniture and boxes matched the quote. These guys have estimate software designed for a low price and to get a deposit.
Like I said initially: save headache, go with a local company that measures your stuff, and if a price sounds too good to be true it usually is. Skip them.
Response from Extra Mile VanlinesMar 24, 2024
Thank you Nick for your review of our company. We value all the reviews from our clients, good or bad. However, the review has to be justified and made by the client themselves.
At first glance we didn't find you in our system as a client. Upon digging deeper we found out that the review is in regards to a move we did for your girlfriend, Courtney, who is the only person we spoke to in regards of estimating the move and gave all the details to. You were not at all involved during any communications, so we feel your points aren't completely accurate.
But let me take a minute to address your concerns.
When we initially spoke to Courtney, she asked us about next day delivery and we informed her that for moves going over a certain miles (she was moving over 500 miles), the only way we could get her next day delivery is if she books a full dedicated truck for her move, but she opted against that since she said her stuff won't be enough to justify paying for a full truck. As per the law we are required to provide a delivery window as a broker, which we did and we met that window.
We gave her a pickup window of March 13 or 14. We got her picked up on the first day of the promised window which was March 13 and delivered her on the 16th.
In addition, for any future moves you make, please keep the following in mind, before putting the blame on the company.
1. We must receive an accurate inventory of the items being moved in order to give an accurate price.
2. Moving live plants is not something that is typical in a household move going 500 plus miles. On the initial estimate we explained to Courntey "Our actual client" that if they were in boxes we would not open her boxes and it would work with in the cubic feet alloted, these plants were not in boxes upon arrival to Courtneys move. When she insist on moving live plants her price will be effected because they require additional space. This was a big reason for the additional 628 cubic feet needed to complete your move as plants cannot be stacked.
3. As explained in our contract in BOLD letters, the price is subject to change when additional space is needed for the additional items the price will adjust accordingly, which Coutney needed because she had extra items/ items that were un stackable. We give all clients the option to move these items or leave them behind. Courtney "Our actual client" requested to still have these additional items moved.
4. As far as guaranteed deliveries are concerned we always will tell the clients the legal window which is required to be on every DOT licensed and registered company's contract. We delivered Courtney on Sunday March 17 (3 Days after the pickup took place as the day of pickup is not included in the window).
We explain all of these things during the estimate process as well as the quality assurance call given to our clients a few days prior to the move. Neither of which you were involved in.
All clients have the chance to request additional services/space on this call to receive an updated price prior to the pickup, we were told no additional pieces other then Bike which fit in the cubic feet allotted to you as we always reserved extra space for these circumstances. We have reached out to Courtney to come to a resolution.
