Extra Mile VanlinesReviews of extramilevanlines.com

Terrible company. Bait and switch. I received a binding estimate for a cross country move. When the movers showed up in a broken down truck with the company name duct tapped to the doors I knew something was up. The workers themselves were fine but in the end I was charged 30% over the estimate for less items. The dispatch manager Derek was rude and not helpful at all said I needed to go to the carrier for the dispute even though my contract is with Extra Mile Vanlines. When I asked for his supervisor he said he was the manager and wouldn’t give me anyone else to talk to. Such unscrupulous business practices. I guess my only recourse at this point is taking them to court. Which I fully intend to do. Stay far, far, far away from these crooks. Only way to reply to their answer. There were less items than on the initial inventory list. Should have been less not more. Again bait and switch. Let me get this straight. You took less items but it took up more space and you are closing the complaint? Prove that it took up more space when there were less items. Also I was charged for 500 cu ft more and now you’re saying 450. I want a detail list by cu ft of each item. I have filed a complaint with the BBB. It’s a Bill of Lading not Laiding at least know the proper terminology. I didn’t sign off on additional items because THERE WEREN’T ANY. They hide behind having a bill of lading signed that can’t be verified and totally disregard their BINDING ESTIMATE.

Please DON'T use this company. It was a total sham. We were charged double the amount we were quoted, our stuff went missing for WEEKS (despite paying $500 for a guaranteed delivery date), and we had a few boxes never turn up at all (one was incredibly valuable). Our point of contact was Derek Gum and he was not only unprofessional, he lacked some major empathy and was of zero help to us. STEER CLEER and pay the extra money to NOT use a broker. DO NOT USE!!! If I could give this service a ZERO STAR I would.

Prices changed and pickup dates and time were confusing. I had a $600 bulk charge and the item was not delivered and I was not given a refund. They were nice on the first contact then were rude after the deposit was paid.

They are a scam artist they go thru inventory for what to say it is based off the sq ft . I had a one bedroom apartment and they quoted me 430 ft , I told them what I had over 5 times they quoted me low to get the job and promised it would not be more as long as the items are the items I mention. I took out my couch , my dining room set and still wanted $1100 more than on top of that they wanted $1200 more when deliver came to storage because supposedly it was 75 ft which it was not 7 stories is 75ft , from the truck to the elevator was 10.5 ft to my storage was approx. 40 ft . Do not do any business with Extra Miles Vanlines at all original quote was $1998 from NY to Florida , now have paid $3385 and they wanted $1200 more on top of I left my couch and dining room table. WARNING TO NOT BOOK THEM EVER.

My husband and I had a move scheduled with Extra Mile Van Lines and they were completely unprofessional. We were asked to confirm two dates for moving, which we did and they did not show up until day 3. Since we were renting, we were supposed to have the townhouse professionally cleaned and scheduled those appointments accordingly. Because Extra Mile Van Lines wad so wishy washy about showing up, we had to reschedule all of the cleaning. This in turn put the townhouse manager in a bind. The moving company acted like nothing was done incorrectly and did not take us seriously. They were not friendly and never apologized sincerely. My husband had to wait 3 days, in a townhouse with no food, no internet and no television waiting for the movers. Inconveniencing their customers means nothing but they sure collected their $3000 quickly! Yes $3000 for a 2 hour move in which WE packed everything and wrapped almost everything. I would never recommend this moving company. The company just reached out to my husband declining any reimbursement for our trouble. My husband is Shane Williams from Waynesville, MO. And now the owner says my husband was just trying to get money back!! Absolutely false!! How dare you treat a customer like this!! You are dishonest and a liar. We waited 3 days for our stuff and that is NOT a lie. You had to find a new company to move the stuff Wednesday afternoon, which is exactly when the movers said they got the contract. Shawn Hart- owner- you have alleged that my husband was trying to scam you into giving us money and that is a lie. And the only way you keep high ratings is to only publish the ones that make you look good. You’re a coward and a dishonest businessman. Yes the load was picked up and delivered the same day which was Thursday, not Monday or Tuesday which was in the contract.

Worst moving company ever!!! Stay away from this company... They add several extra charges after they have your stuff... I ended up paying almost $1000 more than the original estimate. Additional to this they damage my stuff and did not take responsibility for this, broke an 55 gallon aquarium (they charge me extra money to pack this aquarium the proper way)... They have been lying to me telling me that they will send me a claim form, that I'll get a phone call to solve this and 3 weeks have passed and nothing happens. This company is unprofessional, irresponsible. I have no words to tell you how disappointed I am with their service.

I am currently in the middle of a move with their company and thought I would write a review based on my experience thus far. Signing up was great, the initial rep was super helpful, responsive and they were meeting all of my needs. The pickup team arrived on time and was communicative and helpful in loading the truck. I was told the service (I had already been quoted for) included "door to door service- disassemble, wrap, itemized inventory, conditions report, fees are all included. transportation, taxes, fuel, labor costs, cargo protection plan. Flexible date change." The previous moving company I had used had already wrapped my items so they just had to move them all, they told me it all should be wrapped again but they wouldn't do it unless I paid an additional $200, so I declined. This was supposed to be a part of the quote already. As soon as they left my house I lost control of the situation. My belongings were supposed to be delivered on Saturday (6/8), I received no communication at all on Friday or Saturday while I was reaching out asking for updates from the team. The initial sales rep said she would get in touch with dispatch and they called me late that afternoon to tell me it would probably be a Monday/Tuesday delivery, not ideal but I could make that work. Well today (6/10), I reached out again asking for an update and was told "We don't know yet, maybe later this week..." MAYBE. I apparently had been charged $250 for the exact delivery date so they refunded that since they drastically missed this date but that's it so far reimbursement wise. UNACCEPTABLE. I am living in an empty house and know no one in the area to stay with and the company is providing no updates as to when I will get my belongings and is rude when I was on the phone with them. TBD on when my belongings will arrive but I will update accordingly once they are. Update: It's 6/19 and I still don't have my items and I still don't have an update. I notified them I will be out of town 6/27/-7/4 for my niece's 1st birthday and they said if they try to deliver in that time frame and I'm not present it will reset my delivery time frame and could be another 1-2 months. They said nothing in the contract is binding and there is nothing I can do other than hope I don't reset my delivery window. DO NOT USE THIS COMPANY.

Part III The "initial" charge per Chris was for a one day delivery. He offered me the 2-3 day service in which I declined. I was well aware that the movers were NOT conducting the same day delivery once I was notified the day prior to the move via dispatch. At that time, I was advised that the movers were coming between the hours of 2-6 vs. the morning hours. I called the day of to inquire about such, but once again....time misspent. Did anyone investigate and/or listen to the calls..... Obviously NOT, because this is ALL redundant. This matter of concern was submitted on May 26, 2024. As of June 6, 2024, I finally received some means of feedback. I wish I had been able to post screenshots. A grab & go move with mainly boxes & totes (majority which arrived not in it's original shape; ie scrapped, scratched, cracked totes & so forth). The only furniture consisted of a new headboard (which arrived damaged that was pre-wrapped) with bed rails, a loveseat and a sofa. Yet, it took (3) hrs to load. UNFORTUNATLEY, I could not be present due to the movers arrival time that was brought to my attention the day before because I had to retrieve my key to the unit. Nonetheless, Chris advised me that an additional stop at the storage was $50.⁰⁰. My invoice reflected the amount of $100.⁰⁰. Thankfully, I was present for the delivery service. The drop off at the storage took no more than 30 minutes, which was 90% (or more) of the items on the truck. I also followed the truck to the unit. It was (10) miles or less in distance with no traffic impeding the flow of movement. Once again, this drop-off took less than 30 minutes. It only consisted of app. (5) boxes, a wrapped headboard (later discovered damaged during the move), a loveseat & couch. Needless to say, it took (3) hours to load for a well prepped grab and go move that I couldn't be present to oversee because I had to retrieve my unit key. I only expected the movers to assemble the bed based upon what was told to me by Chris. Other than, the inquiry would have never surfaced. You've mentioned you reviewed my invoice and spoken to the movers, but once again, did anyone take the time to review the calls.....🤔. This is what was initially supposed to have taken place when I spoke with Derrick on May 15, 2024. As for him, he would continually blow me off. The "truth" has been recorded. I do NOT appreciate being lied to and I do NOT appreciate being taken advantage of!!!! Whoever you are that responded to my comment, do you care to provide me with your email. Then I can forward you screenshots and so forth if need be.