Extra Mile VanlinesReviews of extramilevanlines.com

Quoted a price. items were shared prior to arrival then when they got here the price was more than double and now we are trying to get our deposit back. Scam technique

Horrible experience with these people. They give you one price on the phone and make you sign a contract and then they try to get another $1800 from you after everything is loaded in the truck and if you don’t Pay them they will threaten you. They did a horrible job of packing just threw stuff in the boxes very unorganized unprofessional and scammers would not use these people for anything in the world. Talk to a Derrick and he was just as bad as his helpers he was very unprofessional talked rudely to me, and just would not trust these people with my life. Do not use them.

Please choose another mover. Extra Mile Van Lines (Shawn Hart, owner) was in breach of contract on our interstate move in June 2024 in four areas: 1) LACK OF PROTECTION ON OUR THINGS ("all furniture will be wrapped in quilted moving blankets" is part of the contract but virtually none of that happened and more than half of our furniture was damaged through that negligence!!); 2) ILLEGAL PRICING (they raised our price by $500 once all of our possessions were loaded on the truck -- with the reason given for the price change being that we refused to meet the moving van 700+ miles away 17 hours later (a turnaround not allowed by the Extra Miles contract, nor by the DOT rules); 3) MISSED PICK UP WINDOW (2-days late); and 4) DROP OFF TO WRONG LOCATION (Our contract included a 2-stop drop off but several items, including large and heavy items, were knowingly dropped off at the wrong (2nd) location because the movers refused to locate the proper items on the truck once it was noticed that several things were missing before leaving the 1st stop. THE COMPANY IS NOT ACCEPTING RESPONSIBILITY FOR ANY OF THE ABOVE. FOR FIRST TIME EVER, WE ARE FILING A SUIT AGAINST A COMPANY WHO WON'T SEEM TO RESOLVE THIS ANY OTHER WAY.

DO NOT USE THIS COMPANY!! I initially set up a move to be made on June 15, 2024 from Missouri to Indiana. I gave them an itemized list of items to move, the size of my home, how many bedrooms there are, all the information. They wrote up a contract with all that information, including the amount of space they estimated would be needed for everything I told them. I also chose to pay extra for the “white glove” option which they were supposed to pack up to 100 boxes, some small, some medium, and some large. The contract amount was $3995. I paid a down payment of $1195. I kept in contact with Makala who set up the contract and was very nice. However, once the man, Derrick, called me to set up the time of when they would get there and go over the items that I had on the list, things began to go downhill. He rushed me through it, and I asked if I could add a couple more items to the list that I forgot before, and he said yes but wouldn’t give me a price on how much more that would be. Well, on that day that they showed up, they brought a very small truck and two guys. They went through the house and said that this was way more than they thought and that it was going to cost upward of $12000. Obviously, this was drastically different than our contract amount. They left and we got in contact with Derrick, and he was very rude, saying we wanted a lot more moved than what we told them. We made a video of everything and expressed very clearly that anything that was not included on the itemized list would not need to be moved (which was quite a bit of stuff. He also never adjusted the itemized list with the items that I asked about, which was ok. I was contemplating taking those things with me anyway. I was fine to not move them). That seemed to be too complex for him. I asked that they adjust the size of the next truck they send to be able to fit the amount that we had agreed on. They came up with the cubic feet they would need for the stuff that we agreed to, NOT US. He said yes and we set up another time for them to come two weeks later. Well, they showed up with the exact same size truck and no notes about everything we had already been through. Again, they stated they don’t have enough space on the truck. The young guy that showed up with the truck understood that we just wanted the specific items on the list and the boxes that were supposed to be packed but there was no way those items would fit in the truck they sent him with. We got in touch with the Derrick, while the mover guy was still there, and he berated and belittled me stating that I was refusing to pay to move my items and “this is the second time we have sent a truck out to you people and you are trying to move more than what you said and aren’t willing to pay for it”. He would not listen to a word I said. That was the very worst customer experience I’ve had in my life, and I’ve moved many times with movers that the Navy arranged. He would not allow us to speak with a supervisor or manager or whoever was his boss. We ended up canceling it because we NEEDED to get our stuff moved out and had to do it ourselves. We forfeited our deposit because we could no longer communicate with that man. PLEASE PLEASE PLEASE do not use them and save your money for a company that will actually care about you. Allow me to save you the stress, money, and hassle!

First off I am giving one star because I can't give a zero star rating. Do not use this company unless you enjoy getting yanked around and do not expect the moving company to honor what the agreed upon. On top of that the "manager" Derek Gum yelled at me for questioning why they could not meet the agreed upon time. We were scheduling a move for about 5 items moving my elderly father from Wilmington NC to Charlotte NC. The 1st weekend August 31st I was assured the driver or dispatch would call with an estimated time of arrival. We waited and no calls so I called them. I was given an excuse the 11-3 window was an “estimate” when I spoke to Derrick. I called several times between 11-3 due to no updates. Dispatch called at 3:30 to tell us the truck had broken down. So I opted to reschedule. 2nd weekend Friday Sept 13th, 2 hrs into our 4hr drive to Wilmington I got a call from the movers to let us know they would not be arriving until after 6:00 on the 14th when the agreed window was 11-3. I reached back out to Fred at Extra Mile. He said he would check with dispatch and have them call that evening. No one called. Texted Fred at 9:00 am on the 14th. He sounded surprised no one had reached out to me. Finally Derrick called me. When I questioned why the movers were going to be late he started yelling at me. So I hung up and reached back out to Fred. Long story short Derek Gum canceled our move due to us expecting them to honor the agreed 4 hour window???? He also lied to another employee saying we agreed to 9-16 but I never spoke to him other than the one time on Saturday the 14th. Does this sound like the type of headache you want to put up with?

They tried to rip me off for $900 more. My estimate was for $1475 for 16 pieces. When they loaded they took up as much floor space as possible of a small truck. They said sofa which wasn’t on the original estimate….even though I told them about it…..was the reason why. In the end there were only 12 items. The movers worked hard but did an awful job of packing the truck. I had them take couch off….and didn’t charge me any extra after that. So they wanted an extra $900 for a couch that was only worth $100. Horrible at communication…they never called me after I put down deposit with delivery info…Derrick who I spoke to multiple times in the office…was rude everytime. I wouldn’t recommend this company for future use!!

Only giving one stare because it won't let me give any less. They damaged 4 Pieces of our furniture and one piece is over 100 years old. We are still missing 10 boxes and the one box had tools in it that are worth over 300. And they damaged a tool box that is worth over 500. Called to make a Complaint and get put on hold then hung up on. Sent emails and no one responded. DO NOT USE THEM. And they changed me 500 more then what we agreed on. Big rip off.

So I am rewriting my review after a heated argument with the Ops manager (yes he will talk over you) I thought I was telling the truth but I was mistaken with a small portion of their communication. They did contact me prior of the move date to confirm which I did but the day of the move, I had to contact the company to verify they were coming 15 minutes before their end time they gave me - 11-2 arrival time and called them at 145 even though they said a half hour to hour the driver would contact me. They showed up 25 minutes late but were ready to move. 45 minutes into the move I received my new quote of $1900 more dollars. I tried to figure out how that works cause they were suppose to go over the whole move before they start and show me the total. It is what it is. I called and talk to the Ops manager and he did give me a $200 discount, which I am thankful for. Side note - don’t ever believe it when they tell you that there is barely any profit being made. Anywho, I didn’t read the fine print and have the full amount of cash on hand to pay for the services. It was around 630/7pm and I was unable to get to an open bank or PO to get a MO. Side note - please help people understand that cash is only for same say or next day delivery. Having the option to use CC for deposit can be misleading. The gentlemen didn’t pay full attention to what I wanted moved ( even though I showed them all twice). Pay attention to what they grab cause they grabbed more than they should have and I had to pay for that and also drive 2.5 hours to pick it up. Also, pay attention to how clean they are being and make sure to remind them to pick up their trash as they go. They left a mess in my living room. They also had to smoke cigarettes during the job so make sure they clean up their butts and empty packs cause I found them all over my driveway. One also chose to smoke when they were loading the truck. I asked kindly to stop doing that, which he did. They bent my bifold door track without telling and dropped a whole box of decorations on my stairs due to not paying attention. I want to be honest and let you all know I hung up on the Ops manager due to his talking over me and arguing. Yah, I chose to hang up on him. Just know that when you leave a bad review, they will call you. I did not have a good experience with this company and do not recommend them. The best thing is that we all have free will and can easily disregard my opinion and choose to use this company. It’s 2024 - look into AI for better quote estimates. You could save a lot of headaches or use humans and play a guessing game. Rating - cost - too high - communication - average - workers stamina - great 4hr job - workers cleanliness - very low - recommend this business - NO