Extra Mile VanlinesReviews of extramilevanlines.com

Do not move with this company. They use local movers that do not communicate with you . Read the entire contract before you sign. Do not fall for their “expedited move fee” that guarantees the move to initiate in 7 days. Horrible , horrible experience

VERY DISAPPOINTED

What an absolute disaster of a company. They lie about everything from arrival, delivery and especially the prices. They appear to be a broker and not an actual moving company as everyone I’ve spoken with since the original contact has been third party. They mark you down for the truck minimum, knowing that your move will be more and cost more than the “quote” they provide. They are shady in how they deal with payment, with some parts paid by Zelle or cash only, some take Venmo, some take credit card, but there is no continuity. I highly recommend you look elsewhere for your move. UPDATE: Response from company is false. The driver of the actual truck would only take Zelle, no other payment option. You can make the initial deposit on a card, but nothing else. The driver also informed me they will only take Zelle for the balance at delivery. You have to pay 3 different times using this company. The date change was reflected in the signed contract, so changing the date prior to execution is irrelevant. There was no one day option offered when speaking to their agent who sent me the original contract. The actual truck driver confirmed that the company had reserved the minimum space allowed on the truck, which is why I will end up paying about $1,000 than the original contract quote. Also, I’ve used several moving companies over the years and have never had these problems so acting like this is standard operating procedure of moving companies is also false.

UPDATE BASED ON COMPANY RESPONSE Professional companies I've worked with in the past would give a refund if they failed to fulfill an order or service. Extra Mile Vanlines continues to hold my money for ransom. Let's address their response, which shows no accountability. 1) If you hold clients' deposits for ransom, specifically you told me you will not refund me unless I sign an NDA, limiting how I speak about you, then yes this is coercion and manipulation. I booked your company based on positive reviews I read. Only to later learn your business practice is to pressure people into signing legal documents in order to get their money back. Thus, those people can't speak about their experience openly. This is the nature of an NDA. 2. The BBB has nothing to do with the reviews or clients you make sign an NDA because the clients probably can't report you. You're throwing big words around that are meaningless. 3. Yes, you reached out to me, to try to coerce me into signing a legal document. There is nothing more to discuss. Refund my deposit because you did not deliver the service promised and broke our booking agreement. There's literally nothing more to discuss. I tried reaching out to Chris and he never responded. Derek threatened me. I am now letting our financial institutions handle it. Yet, instead of letting them work it out, you continue to harass me into signing a document. I told you I will not be signing an NDA per advice from my lawyer. 4. I agree that, as in any industry, it is standard to increase the price as quantity increases. As I stated in my original review, this is not the case in my situation. I was in clear communication with Chris the entire time, which I have documented. I did not increase my inventory list and have proof that my total cubic feet was under limit per our booking agreement. I had the exact inventory list per our booking agreement. Stop lying to me. Stop lying to your customers. Stop lying to potential customers. Stop stealing people's money and your shady business practices.  ORIGINIAL REVIEW: In October, I began searching for a moving company for a cross-country move in late November. A rep from Extra Mile Vanlines reached out to pitch their services. We discussed my inventory, services, and pricing, culminating in a "binding" price agreement based on my specific inventory and a 475 cu. ft. (3,325 lbs) space limit. I repeatedly confirmed the price would not increase and was reassured via text and phone that the rate was binding. I researched the company, and because of positive reviews, which I later found out are manipulated, paid a deposit. The dispatcher, reconfirmed these details on 11/20 and reiterated the agreed price and inventory. On 11/22, movers were scheduled between 1-4 pm but arrived at 7:10 pm. The truck driver, briefly looked at my apartment and claimed the price had increased to four times the agreed amount without providing evidence. My inventory matched the original agreement, and later, I verified that my belongings fit into a 10ft U-Haul truck (402 cu. ft.), well under the 475 cu. ft. limit. When I contacted the dispatcher about the price discrepancy, he initially offered to find another mover but quickly became hostile, threatening that I would lose my deposit unless I signed an NDA. This confirmed a pattern of bait-and-switch tactics, where consumers are pressured to pay inflated fees at the last minute. With no alternative, I rented a U-Haul and moved myself, incurring significant emotional, financial, and physical stress. Despite Extra Mile failing to honor the agreement, they refused to refund my deposit unless I signed an NDA, which I declined per legal advice from my lawyer. Extra Mile's behavior includes using deceptive practices, threats, and coerced agreements to exploit customers. Their positive reviews appear manipulated, as NDAs prevent honest feedback.

They brought partial pieces of multiple things. Tables with no tops and one top but no table, lost the rod to attach the top of my dining table. A footboard and no headboard, a bed but no rails. I've never been so disappointed. $5000 and they had nothing to say except we signed for it. I lost my temper and I don't regret it. Worst service I've ever recieved. Obviously nothing I can do but I highly do not recommend. Not even an apology offered and then shocked when I lost it. Your reply does not address the issue of your movers taking apart the furniture in storage and then not bringing all the pieces. My son signed for them because you called me after 11 the night before thanksgiving. I realize there is nothing I can do, but it was the absolute worst job I've ever paid thousands to have done and I have partial pieces of multiple items so I will continue to write as many reviews as possible to warn others. Do not trust these movers!!!! I did make a report to BBB and I am currently looking for anywhere and everywhere to leave a review. Also, this is my first ever bad review on anyone. I'm generally very understanding. This is taking advantage of the fact that I had already moved and was not there to watch every item be loaded. Nor could I take off from my healthcare job on Thanksgiving last min to watch every item be unloaded. I trusted(my mistake) and now have to hire movers again to get the pieces you took off and did not bring. My lesson of course. You have to live with the fact that you know you're movers did a terrible job and took advantage of the fact that I couldn't be there to supervise

Horrible company they kept giving me the run around they will be here tomorrow, and the next day and never show up. They are a BROKER ! When they finally showed up the driver tripled my price and I had less items.

Do not contract with this company. As others have said, they are not a Moving Company. They are a contract company that farms out the pick up, transportation and delivery of your goods. Their business model is a contractor not a mover that puts the consumer in a very negative position. We did a move from California to Nevada and we were forced to work with two other companies that we did not contract with. Extra Mile Van Lines sent a U-Haul to our house to pick up with a company we had never heard of and had no intention of working with. The transportation component of the move was even worse. Once extra mile contracted us with a terrible company LoadRans LLC that stretched out the delivery of our goods because they “didn’t have a truck going to Nevada”. Why would they contract a move if they didn’t have the ability to execute the move? We had to badger them to make the 10 day agreement, although they made it clear that they had 30 days to deliver our goods to our new home. Once they had our goods in possession, they had LoadRans LLC complete the final steps in the move. This company is absolutely predatory and unscrupulous. They extorted us for $1400 by lying to us and telling us that their semi truck could not make it into our neighborhood due to traffic circles. However, there was a clear open path without traffic circles to move our items in the large truck to our home. They also lied about where our stuff was and the timing of the driving to Nevada and the offloading of our goods to a smaller truck (what they call a shuttle). The timeframe they communicated is impossible to execute therefore our goods were already in our new city when they told us that we were gonna have to pay them an extra $1400 for them to be able to deliver our goods to our home. We finally agreed to the $1400 to get our stuff delivered and then the driver shows up two hours before sundown and his worker that was supposed to show up is a no-show/no call. So, the actual move got shifted even an extra day. The whole moving industry is predatory and negative for the consumer. I don’t understand how the DOT has not investigated and made major changes to this predatory extortion industry.

Told them what we had to be moved via phone call. Had a zoom call so they could see what needed moved. Charged us an additional $700 for bulky items after zoom call Moving day came a crew of three guys showed up with a 26' box truck. They did not take everything that was listed and was shown on the zoom call. Have tried several times to get a claim form for damaged furniture. Now no response from company. I have had to make 2 trips back to move what was not taken. This has cost me more time and money. Definitely avoid this company. They charged us $6900 to bring a half loaded 26' box truck. ME8079737. Not putting my email. You have my wife's email. If only the tool box was left I actually would have had no problem. We were not told to empty the box. You obviously have that recorded. I offered Steve Goldman to have another zoom call on the 16th to show what was left behind. He declined. Items not taken included, yard tools, husky work bench on wheels, outdoor furniture, file cabinet, dresser mirror in a box, 6 metal shelf units.I actually moved myself to PA with a 26' box truck. The truck was not fully loaded as there was plenty of cubic space left. I have rented 2 5x8 trailers so far to move everything not taken. Still have items in my shed to move. My wife did receive the claim form after I submitted my review. Let's see how it goes on the damaged furniture once claim form is submitted.