Extra Mile VanlinesReviews of extramilevanlines.com

Have had to call Etna police and file a Theft by deception with this band of gypsies...They will make you place your life on hold waiting for just a shread of information to find out where the creeps hid my furniture. They broker to other trucking companies who wont get back to you when they tell you they will be at your drop off point, then tell you to stop calling Extra Mile when the brokered trucking company cant be found. This is my true experience..I finially called the State of Virginia to locate the Actual owner of Extra Mile van lines. Raj...Derek Cried to me not to call and disturb his office again since I got his boss involved. On a 3 way conference call Gumball was as sweet as could be speaking to Chuck and Chris Duffy, but when we called again he started with his lies and 30 day legal delivery time. Everyone has the opportunity to dig into the backgrounds of the brokers who initially tell you they have your back so they can gain your deposit..This company owns no trucks. They enlist (BAD SEEDS) "Raj" the owner told me...These truckers are to be bonded as their contract states. However I have been informed my trucker has a past....Go ahead Extra Mile Dispute me. It is not over yet...

Please DO NOT waste your time or money using this company. They are a complete SCAM. I was quoted $1450 to move 300 miles from Arizona to LA. They claimed my price was discounted bc I wasn’t moving that many items and they had another load scheduled on the same date and route. I was happy I had finally secured movers and a truck to get all my things to LA in time for work. I paid my $500 and thought everything was set. Boy was I wrong. I also wasn’t aware that Extra Miles Van brokers another company to complete the job, so when they arrived on Saturday March 1st I was a bit confused when they claimed they were going to take an estimate. After about 10-15 minutes. They handed me an estimate for $2,550. They claimed that it didn’t matter what price Extra Miles quoted bc they were brokered for the deal and that was their price. They told me I would need to agree to pay in order for them to complete the job. I was completely appalled and canceled immediately. I called Extra Miles Vans to make them aware of the situation and request my refund and they laughed in my face. They said the deposit was non refundable since I cancelled the job on-site. I ended up having to drive a U-Haul myself and find movers on task rabbit. A horrible business!! Do not even waste your breath with them. They are a complete joke and scam of a business.

Avoid This Broker Extramile Vanline's – Dishonest Pricing & Rude Service! I highly regret using this broker for my move. They initially quoted me $1,835 to move a small 12x12 bedroom from Naples, FL to NY, which included a king bed, bunky boards, head and footboard, double dresser, tall dresser, nightstand, mini fridge, TV, 11 boxes, and a hockey bag—all of which were listed in the original quote. However, on moving day, they suddenly demanded $2,800, an outrageous $1,000+ increase for the same exact inventory! When I refused to pay the unjustified extra charge, they were incredibly rude and unprofessional. To be fair, the actual moving company they outsourced the job to was professional and handled everything well, but this broker? Absolutely dishonest and unreliable. Do yourself a favor and find a reputable mover instead—this company is nothing but a scam

They can’t seem to tell me when my stuff is going to arrive. I keep getting a run around it’s been 11 days now and I’m still without my stuff. I just want my stuff to get delivered. Every time i call they tell me to hold on. And then nothing.

Worst moving company ever !!! Stay away from this ZERO own trucks BROKER and do not trust them at all !!! They wasted my time stole my down payment and provided no service at all. The associate named Derek Gum was doing the worst job ever and he did not communicate well I felt like he had 0 years of experience as a moving consultant. UPDATED: I am not sharing my real name. Please note I canceled the service on my moving date because the employee named Derek did not provide ANY updates on my moving and ghosted me the whole morning, and he insisted that he was in a meeting ??? Can't even reply to my email or text me ???? I was in a rush to find the solution since I needed to move out from my previous apartment, so I ended up using another moving company. Thanks for taking my deposit for the WORSE Service ever !!!

This company should NOT be in business. I would give 0 stars if I could. Beware of Extra Mile Van Lines – A Nightmare Moving Experience I cannot emphasize enough how disappointing, stressful, and infuriating my experience with Extra Mile Van Lines has been. From start to finish, their service has been nothing short of a nightmare, and I feel compelled to share my story to warn others. First, the level of professionalism and communication was abysmal. After trusting them with my move, I reached out on December 19, 2024, to formally submit a complaint about their service. I provided a detailed account of the issues, supported by photos of the damage they caused to my belongings and furniture. I have yet to receive a response. This blatant disregard for customer concerns is unacceptable and speaks volumes about their lack of accountability. To make matters worse, this ordeal involved not only Extra Mile Van Lines but also Good Friend Movers LLC (USDOT 3921653) and T&M Family Moving and Storage LLC (USDOT 4093473). Together, they failed to deliver even a semblance of the service they promised. Moving is already stressful, but Extra Mile Van Lines turned it into an emotionally draining ordeal that no one should have to endure. To those considering this company: stay away. I am now escalating my complaint to the Federal Motor Carrier Safety Administration (FMCSA), the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and other government agencies to ensure they are held accountable for their actions—or lack thereof. This company is a textbook example of what happens when businesses prioritize profit over customer care. Their silence and inaction in the face of a legitimate complaint is disgraceful. Save yourself the stress, heartache, and financial loss. Choose a moving company that values integrity and customer satisfaction—because Extra Mile Van Lines is not it. THEY HAVE NOT ANSWERED ANY COMMUNICATIONS REGARDING THIS EITHER. DISHONEST, CORRUPT & A BAD BUSINESS!

Don't waste your time with them. They're not worth the headache. I didn't bypass them by directly paying the carrier without them telling me to and I definitely tried my best to get in contact with them. But they have been giving me the runaround. First, I was given a dishonest quote. They are a moving broker who uses local moving companies. When the movers came, they charged extra (way above anything we agreed upon). I didn't complain and paid up hoping for good service (and that was a huge mistake on my part). On my original papers, it said that there was a 3-6 day window. I was even told that on the phone and in-person (I even called and they said they deliver on the weekends). Now I've gone over a week without any of my items and no one seems to have an answer. This has been a nightmare and they won't do anything to help. Take it from me, don't use these guys. You'll be paying just as much with other companies anyway. Save yourself the headache and stay away from Extra Mile Van Lines.

Update: If you provide me with direct contact info, I am happy to call you about it. We called to get a quote for moving across country. We spoke to Heidi, who was only on the phone with us for a few minutes. She asked how many rooms we had, how many bedroom sets, and a couple of other questions about couches, patio furniture, dining room and washer/dryer. The quote was about 4K. She did not ask about a visual survey or provid a checklist. If she had, we would have had a better idea of what we would be paying to move. While we do acknowledge that we had more boxes than we expected, we were never told that we had to put every odd-sized thing we owned into a box (and I mean EVERYTHING had to go in a box per the movers) and we were not asked about pictures/art on the wall or told that we needed to have them wrapped. While the contract does advise you get a visual survey, it is in the fine print, was listed as "waived" on our contract and never discussed. It is misleading and misguiding. Unfortunately, after our experience, we learned that this scam happens to a lot of people. We had to pay another $7,000 for a total of $11,000 the day of the move. To make it even worse, the movers on both ends did not have enough people to help them pack and unpack so we rolled up our sleeves to help and even then, items had to be left behind. While the movers were very nice, they needed more than 2 people on each end. Terrible experience.