KN
Credit Crushing Experience
UPDATE: I am currently working with Extra to address the situation, and am open to updating this review to reflect my ultimate experience (which is still in progress). It has been a messy process, but if it turns out ok, I'll share that too *** I got the Extra card having been the victim of ID theft, to hopefully boost my score over time. Two days before Christmas, the card was hacked and a thief made multiple purchases through a gift cards site to the tune of $1330. We notified the gift card company and Extra quickly to share that it was happening and to inquire about solutions. Extra's response since that time has been to pass me around and hold me liable for purchases I did not make, and to basically blow up my credit report, which took a 73 point hit. Next to getting my identity stolen, this card has been the most singularly awful experience, and they have been unwilling to assist in reconciling the situation, short of my going out of pocket for purchases I have repeatedly reminded them I did not make. Literally the exact opposite experience of what Extra purportedly stands for. Run Run Run Run away from this card and these people. Total and ongoing nightmare.
Response from Extra CardMay 15, 2023
Hello KN! Under no circumstance should a cardholder be held liable for legitimate fraud on their account. We're glad to hear you are working directly with our team and very much hope that you were able to come to a resolution here.