Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card reviews

Showing 28 reviews with 2 stars · Clear filters

Lisa K.
Dec 14, 2022
i feel like my credit score is not…
my credit score is not improving as well as it should have. it only did well for the first couple of months and then it just remained the same for the rest of the year. i used my card very frequent.
Response from Extra CardDec 19, 2022
Hey Lisa! We’re happy to hear your score has improved. Generally the average consumer report has a limited amount of viewable data, so it often shows only a piece of what is actually being reported. Rest assured, Extra reports your full monthly spend, and your successful payments are being added to your credit history. We do not define where or how the Credit Reporting Agencies list or categorize our activities on their proprietary websites. Please send an email to [email protected] if you have any questions or concerns—a specialist will happily assist you!
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Marie
Dec 10, 2022
I can't use my exta card while I'm on…
I can't use my exta card while I'm on vacation and since I have a temporary number change, I can no longer have access to my extra account because extra wont accept numbers with an area code outside of the US. Therefore it's literally useless until I go home next summer. Up until I took this vacation, I enjoyed it for the most part.
Response from Extra CardDec 13, 2022
We’re incredibly sorry you’ve been unable to use your card while overseas. Unfortunately, at this time, we don’t support transactions that take place outside of US territories. Please reach out to [email protected] and one of our specialists will look into pausing your account while you are out of the country.
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Curtis S.
Dec 9, 2022
account balancing software
Your account balancing software is terrible, and requires frequent manual balance updates, or the card is unusable.
Response from Extra CardDec 10, 2022
We’re sorry to hear of the frustrations you’ve had using your Extra Card. Our system checks and refreshes your account balance three times a day, but we understand this isn’t always frequent enough for everyone's spending. Fortunately, we have an in-app manual refresh feature coming very soon! This will allow you to update your Plaid balance whenever needed. We hope these improvements help make Extra a more top of wallet card for you.
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Alfredo K.
Dec 6, 2022
At first something NOT good
At first something good, but very little the amount that you can spend even having the funds, very slow to withdraw and replenish the funds in the account, the reward system is very bad now because they withdrew when you could exchange your points for gift cards to its original price, now practically nothing else is useful for your store, which does not have competitive prices at all and, moreover, it vanishes when you buy any reward you may have by buying it at the original price on your website with a credit card. Currently on the market there are credit cards that are easier to apply and with a better reward system applying the same philosophy of using EXTRA. The annual membership is very expensive to offer nothing or almost nothing and, moreover, practically insufficient. There are legitimate credit cards that offer more for less annual money.
Response from Extra CardDec 7, 2022
Hey Alfredo, we of course want our card to be top of wallet for you! Because Extra does not pull your credit when you sign up, we start everyone off with a spending limit. As you establish positive payment history, our system will automatically reassess your Spend Power Limit for a potential increase on your Extra Card. The team is looking into the reintroduction of gift cards—we're unable to give a timeline at the moment, but we'll let you know when we have them available again!
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