Ricardo M.
I was doubtful about EXTRA
I was doubtful about EXTRA, but now a days you need credit for everything and even though their membership prices went higher. I’m still a customer. I feel it’s annoying that the spending power and funds in transit don’t happen faster or refresh quicker. In an imperfect world, we work with what we got. However, every time I need something updated such as new number, address, I’m annoyed and want my SP refreshed. Their customer service chat or concierge are swift, friendly and professional. That goes a long way and to know that people are actually doing their job and it’s satisfying to feel that at least by that you’re getting your moneys worth. I feel EXTRA could do some extra stuff like better perks, actualiza and modernize cards and have better connection with bank accounts but we will see what EXTRA has to offer in the near future. Kudos. Mae was awesome, I needed my address and phone number updated, went to use the restroom, by the time I was back, her chat said it was done. That’s what I’m talking about Mae. Thank you and you are appreciated. Keep up the stellar work.