Raygan
They are like family, it’s that simple
Whenever I needed support or guidance, AutoPom has always been there to address my concerns, lend an ear, offer recommendations, and stand up for me, regardless of how many instances it required. I have received numerous phone calls from the company's owner on multiple occasions. This organization functions as a middleman, serving as a mediator between the parties involved. They engage in negotiations on behalf of both you and the extended warranty company. Well, that’s what they did for me. Regrettably, there have been multiple cases where extended warranty companies have refused to honor claims submitted by repair facilities. The extended warranty provider declines a portion of the claim, resulting in me having to agree to pay hundreds or thousands of dollars. If it's expected to be included, then absolutely not! Every time, I politely call AutoPom and ask if this is covered, or if this is considered "ordinary" or within the usual range. I have no expertise in mechanics or law. I am familiar with the terms of my contract. There have been instances where I was mistaken. To ensure my complete comprehension, they kindly clarified the specifics by mentioning the possibility of taking my car to an alternate repair shop, and all my other rights. During that period, they went to the extent of assisting me in locating a warranty-covered shop within my town, and towing company. They offer military discounts, cover older cars with high mileage, reward loyalty, and paying off your contract early or in full. I have had two Volkswagens covered through them that both have had over 130k miles and now will be covered with full extended warranties through 250k miles. You won’t find another company that will beat that!
Response from autopom!Jun 20, 2024
Thank you so much for taking the time to share your positive experience with autopom!. We are thrilled that our support and services have consistently met your expectations. We prioritize advocating for our customers to ensure they receive the coverage detailed in their contracts. Your review reaffirms the hard work we put in every day. Should you have any further queries or need additional assistance in the future, please feel free to reach out to us.