Extend, IncReviews of extend.com

I ordered enough from bed bath and beyond’s website (ordering enough to get free shipping), and signed up for Extend's shipping protection. One item was lost in the mail. It never arrived. The amount I was given on my card doesn’t cover shipping for the item AND bed bath and beyond’s website doesn’t give me the option to pay for the difference like Extend's FAQs says that the website would … I would happily pay the extra bit on my end at this point to avoid this headache... without being able to pay for the balance, my attempts to reorder my item with the card provided have failed (“we’re sorry, an error has occurred with your payment method. Please try a different card”). Extend's customer service is very poor, and they often copy in canned answers into the chat -- it seems that they do this especially if they don't know the right answer. At the end of my experience I'm out $30+ dollars for the lost item, $2 that i paid for the Extend, and a fair amount of time and frustration. I would recommend that no one trust this company. And I'm disappointed that a company like Bed Bath and Beyond would work with a company with 30% poor reviews.

X Extend Inc. is an excellent service to have in your corner when you are in need,if you ever lose any of your packages 📦 it pays to have the extra coverage when you are having something shipped

No, hassle on my claim. I like the AI part of it. I sent pictures of my damaged part due to mail handling and it approved my claim in seconds. I received a refund within minutes.

Amazing service and fast and always make sure they respond quickly. Loved the experience i had with them

They took over the warranty from another company for Ashley furniture warranties. Claimed that they could not see any coverage file. Called Ashley beforehand, who verified I did have coverage and upon relaying that information was told to call them back and have them email the invoice for the furniture from an official Ashley address, couldn't take it from me. Called Ashley customer care center back and they claimed not to have the invoice, Even though they could see exactly what I ordered. Perfect! Just fixed the one year old furniture myself.

I purchased a body panel for a vehicle I was working on. Site/company from whom I made the purchase is affiliated with Extend and offered insurance for shipping. Normally I don't bite, but for a little over $3.00, I did. The part arrived on July 3rd. The box was damaged as was the contents. I messaged the Extend site, filled out a few questions and filed the claim. The next morning -- July 4th -- I had an email from Extend with a pre-paid VISA card loaded with the value of the part I ordered. That shocked the snot outta me. So yes, I would recommend Extend and I will use them again.

Customer service was great, polite and professional.

They were professional and polite.