Extend, IncReviews of extend.com

I had a tear in my couch and contacted my warranty for it - Extend. You could not do what their website said as it would keep erroring. I contacted them by email but they were not good at timely responding and therefore it took me a month and a half to get it repaired. They also ended up assigning two different repair companies because of lack of communication. I had to keep calling them to correct things. I just literally got another email today stating they did not know we had a current servicer for the repairs though they assigned them. But what is even more disturbing is today is August 12th and the repairs were done on July 26th. The repair people from Ashley Home Furniture were great but the customer service of the warrant department is not. It was not easy at all.

Very helpful and patient service!

Having lost a large sum due to damage incurred during an earlier shipment (a pricey amplifier), I decided to use Extend. GLAD I DID! The package in question was beaten up during shipping, but Extend covered it in full with minimal effort on my part. I would highly recommend their service!

This company will scam you. Beware! I bought warranty on a composite softball bat. The bat cracked during normal bp a month later. When I turned in a claim they denied saying it was because things that normally have to be replaced such as batteries, light bulbs etc are not covered. A barrel on a softball bat? Come on! This is the second time I’ve had trouble with this company from a claim on a bat. Last time they denied it saying the bat was covered by a manufacturer warranty. After some back and forth they finally covered it. I thought ok an honest mistake, I’ll try again. Now I know they will just look for any excuse to deny. Once again I find myself editing a review. After a lot of back and forth and once again being told the bat was covered by a manufacturer then a merchant’s warranty (even after I sent a screenshot stating no warranty) I finally got to talk to someone on the phone. The representative was extremely helpful and within a day the issue was resolved. So they did cover the bat. I guess I can’t complain but will I buy the warranty on the next bat? I don’t know.

I had to call customer service 4 times with 4 different problems & they where because I didn't understand what I needed to do!! These people were the very best all of them helped me through each and ever problem with a no problem we got you attitude!! I can and will recommend them to everybody!!! Excellent service & satisfaction threw out my dealing with them.

Don't like that I was forced into a gift card instead of money back to my credit card. Not okay. Other choice was my whole bank account? Way inappropriate.

I used Extend’s warranty for my Oura ring. I’m so glad I did. After having a battery life issue, I contacted Extend to make a claim. Everything worked seamlessly. I’m so pleased.

UPDATE: Extend looked into my specific situation in more detail and was able to help me get information from the tech about what parts are needed. Additionally, they issued a second gift card for the amount of the original warranty to help offset the increased cost of the unit (I should note that, by the terms of the warranty they absolutely did not have to provide anything beyond what they already provided). Beyond that, though, they acknowledged that the process did not go smoothly for me, apologized, and took the time to talk to me on the phone, understand my concerns, and noted ways in which they were going to use this as a learning experience to improve their processes, which I really appreciate as a customer. I've come back around full circle on Extend and will likely use them in the future. OLD REVIEW: I've had problems with my product since April (it is now August) and had extend send a tech out to look at it and provide a fix. The tech said they didn't have the parts needed and would need to order them, but apparently never did. I tried to work with extend to get a tech back out to figure out what parts they needed, but 4 months later of back and fourth and out of the blue they send me a gift card so I can buy a new product instead. The problem is that the card only covers the cost of the original product. In the mean time the cost from the manufacturer has increased $200, sales tax is $185, and shipping is $218, even before I decide if I want to add another warranty, so instead of getting my device fixed under the warranty I paid for I am out a minimum of $600 if I want to get a new device. Overall I would not recommend getting an extend warranty. They put you through hoops, waste your time, and in the end it still ends up costing you an arm and a leg to replace the equipment.