Extend, IncReviews of extend.com

Sweet, All good. 10/04

When I called the Lady I spoke with was very professional and helpful. She took all my information to help me with the warranty claim. She was very helpful and explained everything to me. I received a Email the same day with the credit card information so I could order another refrigerator. I'm totally pleased with everything that worked out.

I had always stayed away from purchasing an extended warranty when they were offered to me at the time of purchase. I felt if the product that I was buying was highly recommended and already had a warranty on it. Why would you spend anymore. Also, over the years I have heard that most companies that offered the extensions on warranties would just give you a lot of excuses on why they would not cover your product or just pro rate it. Several years ago, I had purchased a new Motor Guide Trolling motor with the built in Pinpoint Gps. Since this unit was very expensive an featured all the new technology in today's trolling motor world, I had decided to go ahead and purchase the extended warranty. I will have to admit that I am glad I did. The warranty company I used was Extend Inc. This motor had failed due to a faulty main drive gear. I had spent hours on the phone with different companies and even the OEM, trying to purchase a replacement gear. Everyone had told me that the gear that I am needing, is no longer available. So, I had decided to call Extend Inc. where I had purchased the warranty. The customer service agent was very, very helpful and polite. He had instructed me on how to file a claim on-line and forward it on. Then I should hear back from someone within 24 hrs. I was kind of shocked when I had received an email back within 5/6 hrs. that my claim had been approved for a full refund towards the purchase of a new motor. My experience with Extend Inc. was just outstanding. I would highly recommend this company for anyone looking for an Extended warranty for their purchases.

Good company had shipping insurance through them on a part from car parts.even though the contract had expired because car parts did not tell me I needed a police report they still took care of it on a one time deal went way above and beyond to get me a full refund it took a little time for initial contact but after that they took care of me with a full refund woman that represented was so kind and respectful and handled business thank you extend.com

I spent 20% more on a mattress order about 3 months ago for a brand new mattress to get the 10 year protection plan. We had a flood and lost everything early July and Extend found every term possible in their contract to avoid helping me with this unexpected loss. I was told if something spilt on it or it was damaged they would replace it but because it got wet they would not. After days and hours of phone conversations, my boyfriend and I had to contact Nectar who helped us in getting a replacement. Needless to say, I did not repurchase a new protection plan from this company.

It was quick, efficient, and I was able to get a replacement even faster. The customer service was direct and speedy in handling the issue correctly.

very difficult to work with. They approved my claim, but then the gift card they gave me wouldn't even work. DO NOT USE!!

Scam. They’re just like an insurance company and will do anything they can to avoid giving you money for coverage. They will make up excuse after excuse just so they don’t have to deal with you.