Michael H.
Bad watches, worse service.
I have bought 2 Zodiac watches from them. 1st one no issues. 2nd one does not hold the power reserve. Right after I got it and noticed the issue I reached out to the company and my "personal rep" who tells me in every email that the "greatest compliment he can receive are referrals". Wish he was as motivated to help me get the watch repaired as he was to get me to provide referrals. Not even close. Nothing but empty promises from him and the CEO of the company regarding communications. Being told "he'll contact you by end of today" - never happened. "I'll get back to you very soon" - never gets back to me. After weeks of trying to get some type of assistance with the repair I was finally sent the information. The information includes the fact that, even though the watch is brand new and just received, I am supposed to pay the shipping to get it repaired. Thanks anyway but I have enough other choices of watch dealers who actually care about their customers, keep their promises, and stand behind their products.