Exquisite TimepiecesReviews of exquisitetimepieces.com

I have tried to place two separate orders with them and each time I had to end up cancelling. The first time I really needed a watch for an event. A few days pass and they hadn't even shipped it, they sent an email asking me to confirm for them the order once again before the ship it... what??? Recently just tried to place another order. I guess the watch was out of stock, but they didn't even acknowledge the order or notify me. I ended up cancelling just because I was fed up. They act like you don't exist for some reason.

I purchased a Bell 7 Ross watch for my wife. The motion-activated winding mechanism did not work, so I returned it with insurance ( $400) and was told by Lukas that they had tested it, and it worked, and they returned the watch. The watch did not work so I personally had the winding mechanism rebuilt by a reputable dealer I have bought from before ($ 430) . ET refused to cover any costs and misrepresented the watch's condition. I would never deal with them again.

What started as a confident repeat purchase turned into a frustrating ordeal of delays and outright misrepresentations from a dealer I had previously trusted. I had reservations about the dial size for my 7.5 inch wrist, and the salesman replied that if the watch did not fit or feel right, he would cover return shipping. I appreciated that and moved forward on that basis. The problems began before the watch even arrived. It was "lost" in Miami for over a week. I tried to cancel the purchase, but was convinced to allow them to send a replacement. When the replacement arrived, my original concern proved valid; the watch was clearly too small. The dealer tried to back out of the return postage commitment, though they eventually agreed to honor it after significant effort on my part. There were also troubling inconsistencies along the way. For example, the watch was clearly older stock, and when I asked about it, I was told that Omega had shipped new watches without boxes, and that an old box and old tags had been used as substitutes. I contacted Omega directly, and they denied this entirely. Shortly after I raised these concerns, I was blocked from the dealer's website without explanation. As a returning customer, I came in with goodwill and reasonable expectations of honesty. What I received instead were delays, contradictions, and a refusal to honor commitments without being pushed. I would caution anyone considering a significant purchase from Exquisite Timepieces to look elsewhere, or at least get everything in writing and proceed carefully.

Has this website been hacked or something? Nobody answers their emails or gets back to me. I am waiting for a reply.

Where do I start? Bought a second watch from this bunch and it showed up in a used watch box and a very low grade bracelet and case. Watch was supposed to be a 904L stainless steel case and bracelet. I'm not sure what it was made of but a magnet would stick to the case and bracelet? I'm not sure but I didn't think the higher grades of stainless are magnetic? Anyway that's what we received from them. Nothing has ever been done to remedy the problem. I keep getting "ear candy" about they are going to "make things right". I'm not sure what they mean by that, but I haven't seen or heard anything from them yet. Buy locally where you can see the item or you too may end up with an inexpensive watch case and bracelet like we did. Had to trade their watch in for another watch that we found locally. They are quick to accept your money, but when you call with problems everyone is in a meeting, at lunch, or it's their day off? Once the deal is done you are on your own! buyer beware!!!

Most of their listings that are shown in stock are actually backordered.

I purchased a watch through their website, and Kenza was assigned as my "timepiece specialist." Upon receiving the watch, which was supposed to be brand new, I noticed immediately that the watch had a misaligned bezel, there were many scratches on some of the polished surfaces, and protective stickers were missing. Clearly, this was not a brand new watch without defects. I took photos and sent them over to Exquisite Timepieces so that I could initiate a return. There was no response until a few days later, when I received a passive aggressive response about the watch definitely being brand new and straight from the factory when they sent it to me. After emailing them to state the contrary yet again, I finally got a return form to fill out. Now the watch is back with them. Upon receipt, I received a few unprofessional emails from Kenza, and no further word from their returns department. I can only hope I receive my refund soon, or I will be opening a dispute with my credit card company.

Bought three watches new total of d13.500 kept all of them. Bought one returned it told me I was flagged and Jenya said any watch I purchased had to be paid in advance no returns allowed/ Terrible customer service Bought 4 other watches totaling 20K form another AD and was thrilled. Neve buy form this chinzy organization