Chris G.
Initially thrilled but after sale support stopped.
Debated even posting this to be honest. Maybe I was just an unlucky one who caught them at a bad time. I ordered a watch off the website and during the entire process they were fantastic and answered my questions quickly . When the watch finally arrived about a month later I noticed it was not the watch I thought I ordered. I am fairly certain I had ordered the limited edition of the watch, and even had someone watching over my shoulder as I ordered they said same. Anyway I received a regular edition, okay not a problem. I reached out 4 different entities in order to figure out what happened and likely return the watch according to their 7 day policy, which is still unworn sitting in the box mind you. I'd like to think I was very polite and even expressed my apologies and how fantastic everybody had been. The only person I got an answer from from Tim the owner who responded quickly and professionally and assured me my sales rep was taking care of it for me. Here I am almost 10 days later since the last email, well outside their return window and seems that I won't be getting any further help as no one has answered me including the owner which I emailed a second time just letting him know no one has reached out.