Express ScriptsReviews of expressscripts.com

I have now called for 4 days in a row trying to understand why my prescription has been stuck in processing for 4 days. I paid extra for rush shipping because I’m running out; then the customer service person tells me to get it from my local pharmacy when the only reason I’m using this horrible service is because my local pharmacy doesn’t have any of the medication in stock. I repeated to her that my local pharmacy does not have it. Apparently they don’t even listen, just read from a script. I hate this useless company and will never order from them again. Btw, some of their prices are HIGHER than my local pharmacy so I’m not even saving any money.

I’ve been forced to use them for years. Their app is pathetic. My prescriptions don’t show. I have to reverify home delivery sometimes twice a week and often for the same medication. It takes a MINIMUM of 30 minutes of nonsense prompts to get an actual person. I’m seeking ways for my insurance to allow my meds to go to a brick and mortar pharmacy. Pathetic and a one star review is not nearly low enough

Unable to get me a prescription after more than 2 weeks of trying and multiple attempts from me and my doctor. They really went downhill after EverNorth acquired them. They seem to have changed customer service reps since the takeover and the new ones seem universally inept. Even the phone AI is incompetent.

Express scripts does not have the pt as a priority instead it is we will get it done when we get it done. Poor communication -apparently they cannot pick up the phone to call the pt or the MD. I have had to switch from mail order to pharmacy to have meds filled in timely manner

They deny coverage for drugs even they concede are medically necessary. And, this week they denied coverage and told me I had to try something cheaper - then denied that one too!

They refill my prescription before it’s time to get my medication. They sent me an email letting me know that my medication wound be shipped. I tried to cancel the order because I didn’t want all the medication sitting around because it was eye drops. They would not cancel the order. When I gave them my prescription they said that I could call and delay the medication if I didn’t need it.

These people do not know what they are doing and have no brains operating a business. I got so sick of dealing with Express Scripts incompetence that I tried yesterday to place my prescription business elsewhere, but Express Scripts had erased all my file information! Couldn’t have the new pharmacy call Express Scripts and get my prescription information because according to Express Scripts, I did not exist. I’ve been with Express Scripts for the last 8 years….WTF. These bozos can’t find their way out of a wet paper bag!!! Look for your drugs elsewhere, if not, you will have nothing but grief.

Horrible customer service, denied medication after covering it for 2 years. Have a list of medications as alternatives that i am allergic to. They couldn't care less!!!!!!!