Express ScriptsReviews of expressscripts.com

Rigid, impersonal service—great for bulk prescriptions, but useless for short-term needs. Felt like dealing with a system, not a pharmacy.

When I changed insurance, I was on a medication that was approved due to Prior authorization from my previous insurance provider. Ironically, it was with the same insurance BC/BS. However, a different plan thus different prescription provider. I was denied a refill due to my testosterone level being above the threshold of 300. I contacted Express Scripts to inform them I have been on the medication for a year, it’s suppose to be above 300. Subsequently, I had to come off the medication and have 2 separate blood work done to prove to them I meet their criteria to be approved for the medication. I did and guess what? I played their process game and came in below the requirement on both lab findings. I was denied again. Even after coming off the medication and satisfying their red tape game. They denied two different types of meds for my wife that didn’t require prior authorization. Now, she takes no meds for an over active bladder. I am now going to HR and cancel my health insurance and look for an alternative insurance that does not offer Express Scripts as a prescription drug provider. I’m not paying 325.00 a month for us both to be denied needed meds. We can be denied for free. I pay insurance to work for me. Not the provider.

I’d give them a zero if it was possible. Their complaint dept. is more or less non existent. Their customer service would rank at least a negative 5. All they do is route you into a never ending automated phone circle, or if you are lucky enough to get through to an actual person every question you ask they will put you on hold for about 20+ minutes. You could ask them if it was day or night and they would have to put you on hold. If you ask them for their name they would put you on hold. Im amazed that this company is still in business.

Worst experience I've ever had filling a prescription for both months that I attempted to use them. Took almost a month to fill it the first time, saying they were waiting for me to call them to okay the order! This second month they notified me after 10 days that they couldn't fulfill the order. I have gone without my medication needlessly for weeks due to their poor customer service and inefficiencies. They are not worth the aggregation, no matter what the price.

If i could leave a negative review I would. This is by far the worst company that I have had for prescriptions. You have to fight to get medication filled. Even if you have been on them for over 3 years. They will find every way under the sun not to pay for a prescription.

I don't usually write reviews but feel compelled because this is the worst pharmacy I have ever experienced. First of all, my medications were shipped and billed without my authorization. I spoke to an agent to get set up with my account and was informed that when my prescriptions were received that I have have an opportunity to review the price and submit an order. This was not the case. As soon as the information was received they were sent to me without reaching out for authorization. This wouldn't have been a serious issue if the price gouging wasn't so egregious. I take a medication that I can get for $8 face value even with no insurance. The price at express scripts with insurance was $260. Charging 32 times the cost of others and shipping without authorization is disgusting. No one should ever use this pharmacy.

Laughably terrible service and they will send your preach through USPS so expect even further delays on top of their already slow processing time. And no you are no guaranteed to receive your package by any particular date with this goofy company.

I wish I could leave a zero. Every time I call from my pharmacy the "customer service" representatives are rude, condescending and unprofessional. We are all supposed to be in this industry together. Get your act together and hire people who don't hate their lives. I called TWICE today and BOTH representatives were abhorrent. Do better.