Express PassportReviews of expresspassport.com

Started process and they received all my documents May 10, 2017. Have been calling, emailing and faxing. Passport office has no record of my info being submitted for renewal. Travel on 6/8/17 (today is the 6th). Will have to forfeit thousands of dollars as I do not have a passport with which to travel. NO RESPONSE from express passport since Monday when I was told "we emailed Seattle to get a status'. I sent my stuff to Miami.... Out over $400 to them in addition to my airfare- hotel etc.

Horrible experience and bad costumer service...... I am traveling on June 15th and I started my process on May 11th. Since I'm down to last minute passport. I went with this service for a faster no hassle stress free process. Every time i called them they will say the same thing "They are contacting their agency in Miami regarding the file". The costumer service is rude, loud and not sympathetic at all of my situation. I called the passport agency and they have no records of my passport application and the money order I sent for the fee, has not even been cashed. I have 9 days left to my trip and Still no passport. I WILL NOT RECOMMEND THIS SERVICE TO ANY ONE!!!!!

It has been a horrible experience. Most of the time they don't answer the phone. If I do get someone their response is "I will look into it and I will get back to you". They never did. I did finally reach someone on Friday and she said "It is all finished and I will have it delivered on Saturday morning before 11am" but it never came. I called the passport office and they have no record of my application being submitted. They have agreed to work with me to get my passport renewed before I leave. They also advised me to file a complaint with the Federal Trade Commission which I did.

I hired Express Passport to expedite the renewal of my passport. I live in Miami and the passport office had a flood and closed before I could go there and renew. I used the 8-10 business day service, as I would need my passport in about 17 calendar days, and on the 8th business day after numerous calls I spoke with a gentleman whose was very rude and he said to me that I need to trust them. Well, that was the red flag! When I heard that I came to the conclusion that this company in totally incapable of handing my expedited needs. They told me my passport would arrive the day before my trip. (TOO CLOSE FOR COMFORT and this would have been the 11th business day) After contacting the Department of State on the 9th business day, they could not confirm that my passport would be ready in time for my trip. I once again sent 3-6 e-mails and made dozens of calls to Passport Express before I was able to speak with the same gentlemen who once again told me to trust him that my passport would arrive in time for my trip. (They truly have no idea, they just send the passport out to yet another middle man, who also doesn't have the ability to expedite this service) NOW it was time for me to deal with this on my own to make sure I received my passport on time for my trip... I called my congressman's office and told them my situation and in less than 3 hours received confirmation that they had used the influence to expedite my passport. My passport arrived the next day.... This company does NOTHING that you can't do yourself. If you are in a hurry, DON'T EVEN THINK OF USING Passport Express. They have no customer service and are only middlemen sitting at a computer hoping like the rest of us that the passport will arrive to you on time. YOU HAVE BEEN WARNED! STAY AWAY FROM THIS COMPANY!

absolutely horrible, once they get your money, the communication goes south, they do not return emails or phone messages AT ALL! If you are lucky enough to get someone to answer, the standard answer I have been getting for over a week is "it is scheduled for fed ex delivery tomorrow, you will get an email with the tracking number later today." This has been the same answer everyday for a week now. I wish I knew of something else I could do, I feel so regretful that I attempted to use this company, I may be screwed.

I spent $100 (each for my husband and I) on application fees to find out THIS IS A SCAM!! There are NO application fees for a passport when you go to someone honest or a government agency. I've been calling for weeks only to get a generic speaking answering machine. Doesn't tell you the name of the company your calling or the name of anyone when leaving a message. It's ALL automated. I am a very cautious person and everything seemed to check out. I can't believe I fell for this!! MY RESPONSE TO PASSPORT EXPRESS.... I truly wish I could post a picture of THE APPLICATION YOU SENT! If I can, and I just couldn't figure out, someone please tell me how! Not only did I recieved the application from you, it states (and I quote!!) "New passport applicants are required to appear in person at their local acceptance agent." Also states (under the title of Government Fee of $110) "Regular processing time is 4 to 6 weeks." So if you are unable to expedite a NEW passport WHY?! do you even charge someone the fee when YOU HAVE A SECTION DEDICATED TO NEW PASSPORT CUSTOMERS?

Spent over $400 to expedite my passport and didn't receive. Still have no response and lost over $2000 in travel fees and the $466 I spent to expedite!! Not to mention lost 8 hours of work on the phone with them and state dept! Now I have NO passport at all! Terrible!!!

I paid for expedited service and it has been over 2 months. I still have not received my passport. I call and get excuses and a promise it will be there in the next couple days everytime. I just got off the phone with them again and it was the same thing. If I do not receive my passport by Monday, I will take legal action.