Stefan S.
Very poor experience, late, and shakedown fees
I used express passport at the start of the year to quickly renew an expired passport. I paid for 10 day service and after submitting my materials, didn't even get a response for two weeks. I contacted the company repeatedly by phone and email and had to constantly pester them into taking action. There was an issue at the state department (at least that's what I was told - later experience makes me not trust that) that delayed the processing 7-10 days, but all told my 10 day expedition took just under 2 months. For my Visa, I went through another company for which I paid for 10 day expedited service and received my Visa in 6 days. They contacted me daily as they knew (as did Express Passport) I was short on time. But absolute worst part - and the reason I am giving my first ever 1 star review - came after. Once I was on my trip, I received a cryptic email from my processing specialist requesting my credit card security code (unsecure, via email) so they could charge me a $170 fee I had already paid, or I'd risk my passport BEING REVOKED. While traveling out of the country. I immediately responded that I had the receipt from that fee and there must be a mistake, to which I never received a reply despite the email demanding a response within 72 hours or they would strand me outside the country. I followed up 3 times with no response. I can only think they were trying to scare me into paying more for what was already a horrible service. Avoid. This. Company.