Express PassportReviews of expresspassport.com

Absolute garbage! I unknowingly filled out the application with the notion I was filling out a government issued passport renewal application (in a rush and embarrassingly not doing my due diligence, so this part was complete fault of my own). Minutes after filling out the paperwork I realized it was a third party service and cancelled immediately as I didn't require their assistance and the situation was thoroughly explained to them. They charged me $75 to essentially delete my sensitive information and cancel my application. There was no service whatsoever given to me and yet a charge of $75 remains- I assume this is the only way they make any money. Such a scam and I'm in complete disappointment and disbelief of this entire situation.

Could not be more upset with how the website is structured. It is literally structured to steal your money. The VERY FIRST thing you do is pay*** whether knowingly or unknowingly. Immediately asks for credit card information which seemed to be normal enough but it immediately charges your card and they even charge you another 75$ to cancel it. Super Trash organization, wouldn't wish it upon my worst enemy regardless of the situation.

Thanks for warning me! I was about to pay when the still small voice said check the reviews!

I have emailed this company's rep (the one who initially email me instructions) nearly a week ago, I have placed two requests through their website, and called their company about 7 times. I can't seem to get any response. I'm starting to get extremely frustrated at the lack of communication I'm experiencing. Even more frustrating is to get an email last Thursday that they see I have upcoming travel plans and to call them. I HAVE been calling and emailing, and even days prior to this email they sent, and eveny day since, and no one bothers to answer the phone, respond to a voicemail or respond to an email. Absolutely horrible company to work with so far. I will see if I get my passport in time.

Order passport. Received information to fill out and then was notified of additional charges. I cancelled within 12 hours of ordering which falls within their 24 hour window. Now it has been 2 weeks and they refuse to take my calls or respond to my emails. WATCH OUT FOR A JOHN KREBS!! BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE

Bad, bad and bad! Do not use this company...they are crooks. They falsify the fees by not revealing total cost...My financial institite will fight them. BEWARE OF THESE CREEPS!

I wish I could give zero stars. DO NOT TRUST THIS COMPANY AND DO NOT GIVE THEM YOUR MONEY. Working with the manager and his fraudulent company, was potentially the most awful experience of my life. We paid for 1-3 day urgent and not only did we not receive the passport in time, but he was of no help and completely, blatantly rude, disrespectful and to be quite frank horrifyingly abrasive when we inquired as to the status of our 500 dollar purchase. During the process, I did all the work, communicating with the state department and fedex back and forth, all while informing the person who was supposed to be doing HIS JOB as to the status of my passport. He deserves to pay me back my money, and more. When we called their office, their secretary blatantly ignored our calls, sent us to hold and consistently hung up on us, for two hours straight. I can only assume this was at said manager's request because she was terribly embarrassed and quite obviously ashamed when we then showed up at the office and all of their representatives were in fact...not busy. Doing nothing. He then ignored all of our e-mails, I have all the proof, and then had the nerve to ask us for more money to ship my passport. Do not trust this indecent incompetent place.

I am still waiting for a return call or return email. It makes me very nervous that a company does not answer their phone. I am married to an attorney, and my father is an attorney. They are also very concerned and stated that they will look into this for me. I have told them that when I first mailed it, I got a call back immediately because one of the items I needed to send wasn't filled out accurately. At the top of the renewal form, it states "Please Print Legibly Using Black Ink Only." Despite their instructions re typing it, because that was the instruction from the state department, The phone call I got back was from John Krebs and he seemed very irritated with me, and said I was wrong, that the renewal form's instructions for black ink are only for the signature. I would recommend their instructions say "despite the instructions on the form that states to use black ink legibly, please fill out the form typewritten on line." That woud've helped me. Also, John was irritated even more that I didn't include my divorce decree. But, I told him I had. He looked again, and acknowledged he had it. So, this didn't start off very good. yesterday the $170 came out of my bank, and my deadline is very soon. But, no one will call me back or email me back with a status. I want so badly to trust that this company will be professional. And the reviews are mixed, so I'm not sure which to trust. I will do anything I can to help expedite simply getting a response. If any representative of this company is reading this review, will you please return my call? I would really appreciate if we can work together on this. Thank you so much. (My initials are K.K. and area code 541, which is all you should need, along with the information that I called 2x today, and emails x1 today.)