We expedite U.S. Passports throughout the country using FedEx overnight delivery. Our registered couriers have years of experience on handling personal documentation and passports so we can ensure the process will be safe and secure. When booking your next vacation or making business trip plans, choose Express Passport for your passport expediting needs.
Express Passport (expresspassport.com) has 397 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
expresspassport.com
Website
expresspassport.com
Category
Registration Services
Location
West Palm Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: November 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Paid for expedited passport company took my money and ran. Received “fake” customer service emails where the responses were automated and every phone line unavailable. Essentially this company takes your information, money and runs. At some point they may have been legit but no longer are. I would NOT recommend this service.
Response from Express PassportFeb 27, 2020
AJ - We are not a fake company. Our apologies if you have that interpretation of our service. We do send customer service emails to follow up with you throughout the process. If there’s something that you need please let us have your order number and we will try and assist you.
CO
Concernedparent
This company is a scam and is preying on children's private information
This company is a scam and potentially identity theft!
And even worse they are preying on children and frudalently gathering their personal information and then trying to charge the parents 75 to delete it. These people should be in jail. I'm so incredibly worried my children's information has been severely compromised. Please please please don't fill this in. After they charge you there is no way to get all the info back, you are charged and it goes nowhere. We have called the credit card company and alerted them this is passport fraud and possibly identity theft...the credit card company cancelled the transaction...but the damage is done. I realize even if they say they have deleted the info (which they haven't because I can't get ahold of them) it is still out there because data is never really gone in cases like this...please learn from others mistakes here.
Response from Express PassportJul 11, 2019
Greetings and thank you for reaching out with your feedback. We are shocked and confused to read about your experience, as our purchase process and email notification process is not reflected in your experience. Additionally, per the terms of service agreed to during the purchase process, the cancellation fee is applied as a reservation or slot is assigned when someone signs up with us in order to ensure availability on the part of the US Dept of State to process that customer's application. We are registered couriers with the US Dept of State - we renew this registration annually, and as part of being granted this registration we must adhere strictly to all federal guidelines. We are certainly not a scam. We are disappointed to hear that your experience was not the easy and positive experience so many of our customers have. Please give us a call with any further questions about our service, process or terms of service. Thank you.
KB
Ken B.
Not a government site
Not a government site
There is little indication up front that they are not an official government site or that they are just a processing service.They appeared very similar to the Canadian passport site layout so it was not immediately clear what was going on. They took billing information up front and charged immediately before I could discover I was mislead. I have been unable to get through via phone for hours now to cancel the transaction.
Response from Express PassportFeb 28, 2019
Greetings, Ken. Thank you for reaching out to us in regards to your experience. We do list on our site that our fee is in addition to the government's expedited fee on our purchase page and terms of service, as well as listing proof of US citizenship in our required document checklists. We are disappointed to hear that you were confused by our site, and that we ultimately were not able to accommodate your passport needs. If you would like, please message us your order information so that we can have a billing representative reach out to you. Thank you!
BJ
Bory J.
Is personal data safely removed after cancellation
Like others i also had to pay 75 dollars to cancel once i realized that it is not the gov
site.
Now i am concerning about my personal information. they are charging 75 dollars of cancellation fee to remove personal data safely.
Is it trustable? Are they really safely remove personal data?
Response from Express PassportJan 28, 2019
Greetings. The cancellation fee outlined in our terms of service that are agreed upon when paying initially through the website, is a slot allotment fee. We are registered with the US Department of State and renew this registration annually. We take very seriously the privacy and comfort of our customers, and our systems and processes reflect that priority. If you have any questions in regards to this information or your case, please reach out to us directly and we would be happy to look into your situation. Our general number is 888-612-9899. We look forward to hearing from you!
HE
Herb E.
Charged me $217 to fill out a form I…
Charged me $217 to fill out a form I can get for free from the government, then didn't even submit it! Form had no instructions like the government form does, and never kept me apprised of the progress! After two months of nothing happening, I filled out my passport application at the passport office and cancelled my application with express passport (express - really???). Cancellation fee - $125! $125!!!
Stay away.
Response from Express PassportJan 28, 2019
Greetings. We are very surprised to receive this feedback as our instructional emails are automated, and sent to the address listed in your order. Please send us over your order information so that we can look into why you were not able to find these automated emails. Additionally, we are an expedited service, so although the application form itself is a portion of that process, it is far from all we do! Once our customers follow our instructions and ship the necessary documentation to us, we can process passport applications as quickly as just a couple days! We are disappointed to hear that you were not able to continue and find the value in our service so many do, but please feel free to reach out to us with any further passport needs in the future!
CH
Christine
75$ to fill out a form
Like others, I was scammed. I thought I was legitimately filling out information on the proper government website. The site is unclear, and I did not look as carefully as I should have as I was hastily trying to get this task done. In the end, I am the one who made the mistake to not read the fine print, but I am very upset that not 1 minute after I filled it out, did I realize and called to change it and they still felt happy to take my $75. It feel very tricky, as I had typed in passport renewal form Canada and this site came up. I assumed it was an express way to get your passport done through the government, not a third party company charging you to fill out a form. Anyways, I do not reccommend this company, there is no need to take such a large sum of money from people who never intended to use their service. I assume this is set up this way for them to make quick cash. They need to make their website more clear.
Response from Express PassportJan 18, 2019
Greetings, Christine, and thank you for sharing your feedback with us. We do list on our site prior to purchase, as well as within the Terms of Service, that we are a third-party expediting service and our fee is paid in addition to the expedited government fee. We are disappointed to hear that you felt you were not communicated clearly with in regards to our service. We help thousands of US citizens get their passports in emergency situations, and take pride in the service and support our team of Passport Specialists offer our customers. Please feel free to send over your order information, as we would like to see if there is anything that can be done about the non-refundable appointment fee in our Terms of Service. We look forward to hearing from you!
RO
Rob
DO NOT USE
DO NOT USE! Either do the application on government website or go into government office. This is a scam. No need at all for this process. Even if you are in a rush get it expedited through your local government office. Again DO NOT USE this website for passport application! I had not read the terms clearly and assumed that my actual passport fees were included in the amount that I had paid. Unfortunately people like this exist in this world and love to steal money from people! DO NOT USE! Any good review must have been made by the company itself!
Response from Express PassportJan 11, 2019
Greetings Rob. Thank you for reaching out to us. In placing your order on our site we list the additional government fee to be paid separately to the US Dept of State, as well as its being listed in our Terms of Service. We are disappointed to hear that you did not proceed with our service, so that you could see the great value our service offers. Our many positive reviews are from customers whose important, sometimes once-in-a-lifetime, trips were possible because of our service. We hope that you were able to find a processing method suitable for your needs, and we wish you safe travels.
DS
Daryl S.
Scam??
Filled out info online, had a few interactions over missing info. Now that I’ve sent all my info tho, I’m unable to get a response from them at all. I’m concerned now, that this is a scam from the start, hopefully the decent reviews aren’t fake too.....time will tell I guess
So I can’t reapond directly to their response, so I’ll add it here, and hopefully this still makes sense.
Imagine my surprise to NOT receive any communication either.....I get it that I’m theory, you have automated response, and individual representatives, which I’m not denying I’ve spoken to. My issue is now that I’ve provided all the additional information, that mind you was only “half populated” via the app(document pages) that the response has stopped completely, which is kind of nerve racking given that I’ve provided ALL my personal information. All I’m asking is for you to provide the services you outline PRIOR to providing information, as well as after the process is “complete”, and not just regurgitate what the website says, without ACTUALLY providing said communication
The rep was a Derek A, if that helps you out further....
Response from Express PassportDec 4, 2018
**update**
Hi Daryl! Please feel free to reach out to us for updates in regards to your application. You will continue to receive email updates showing when your passport is successfully given to our couriers and shipped out, and if delays in the process were to occur - we would be in touch with you via email and phone. Again, we would be happy to speak with you in regards to any other questions you may have. Our help line is (888) 612-9899.
Greetings, Daryl! We are very surprised to hear that you have not been able to correspond with us, as we send a number of automated emails, as well as assigning each order to a specific Passport Specialist. Additionally, it is a required step in our process that you speak directly with your Passport Specialist prior to shipping your documentation to receive your inbound shipping label.
We would be happy to reach out to you if you have any questions in regards to the status of your application, so please do feel free to reach out to us and we can have a Passport Specialist get in touch!
Thank you so much for reaching out, and we look forward to getting you on your trip!
