Express PassportWe expedite U.S. Passports throughout the country using FedEx overnight delivery. Our registered couriers have years of experience on handling personal documentation and passports so we can ensure the process will be safe and secure. When booking your next vacation or making business trip plans, choose Express Passport for your passport expediting needs.
Express Passport (expresspassport.com) has 397 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Registration Services · Brandon, Florida
Excellent
Registration Services · Coral Gables, Florida
Excellent
Registration Services · Pompano Beach, Florida
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Registration Services · Sunrise, Florida
Excellent
Showing 86 reviews with 1 star · Clear filters
Cait
still haven’t heard back.. this website is still a scam. don’t ever use it. take my word for it too!!
Response from Express PassportMay 14, 2021
We did receive your previous note where you called us Stupid People. We do have customers visit PAA for the documents, though you share that we do share information, but it is included in your packet. We have refunded your money.
Kenzie C.
HORRIBLE EXPERIENCE. DO NOT USE THIS SITE. I have tried to 'live chat' aka an email. I have been on hold for 25 minutes and haven't spoken to or heard a message from anyone. I paid $171.95, did not receive a prepaid label and I still have to bring $172 check for the actual passport. I only have a couple of hours to submit and they have made it clear they will not refund. I think this is a scam and they stole my SS#
Response from Express PassportJun 7, 2021
Kenzie, We are not a scam and do not steal customer information. We have been around for over 13 years assisting customers with passports. When you print out the documents, it provides you with a FedEx label to send the documents to us, as well as provides you with directions on providing a check for the actual passport. You are also wrong in that we did not refund you. I hope that you will correct your review.
Pedro H.
If I can give this company 0 I would!! I made an order about 6 weeks ago and never received a follow up email or mail in the mail. I was on hold for 30 minutes and they hung up on me!! Terrible, scam! Dont waste your time. Take it from my loss
Response from Express PassportApr 16, 2021
Pedro, We are sorry that you ran into issues, but we are confused, as we sent you a welcome email, stepped emails to begin the process and you completed the application on line back on March 18th. However, you have not continued further in the process. What can we assist you with today.
Elena
This expresspassport.com is a scam. I somehow directed to it while searching local post office. No one pick up the phone after taking your money, all it does is to send you an envelop and application, which you can get from the local post office for free. I need to find out how to get refund now!! Also they said they are processing. It’s another scam. Because there is nothing they will process. They did not have any information but is saying they are processing. Processing what? And there is NO WAY to contact them. Just refund me.
Response from Express PassportApr 7, 2021
Elena, We have received your order number and have addressed your concerns. Have a good day!
SC
Don’t believe the hype they are definitely a spam they will take your money, never email you back, and they do not answer the phone number provided had to cancel my trip all thanks to this site.
Response from Express PassportApr 7, 2021
We are not a scam and have been in business for over 10 years. I see that we have refunded the fees, as the passport was dropped in USPS hands instead of FedEx. So sorry but glad that we have taken care of the issue.
Andrea michelle M.
I have been trying for two weeks to get a refund. I have called, emailed and left voicemails. I did receive one email back with a link on how to get a refund but the link is invalid!!! Total scam.
Response from Express PassportApr 6, 2021
Andrea, As we shared in another platform. The reason that the link did not work is that you had already been refunded.
Indoor Air S.
This company is basically a money grab. You don't need them to expedite your passport. You can do it all yourself through your local post office. They send you a bunch of paper work but leave out the fact you are supposed to have a release letter givingthem permissionto act on your behalf, a copy of your itinerary and can't process till 2 weeks before your trip to hand walk your application from your post office to fedex. The postmaster at my local PO said most people don't know the rules regarding a 3rd party representation. Save your money! YOU CAN DO IT!
Response from Express PassportMar 26, 2021
Thank you for sharing with others that yes, we are an option and is not required to be used to secure a passport, but there are many that require and request the assistance.
moose S.
This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than this hoax of a website. Their customer service horrible cannot help you any way, they just sit their in silence thinking of ways of how to explain that they're "helping" you. Going to lose thousands of dollars on a trip, because express passport doesn't actually expedite anything.
Response from Express PassportMar 23, 2021
We are sorry that you feel that about our service. However I can assure you that we are not a scam. The assist over 1 million customers annually in securing a passport. We provide quality assurance tracking and ease of use.