Express PassportReviews of expresspassport.com

Imagine my surprise last week when I looked at my passport, something I have used quite frequently over a 10 year period had expired and I was 1 week from trip. There are a number of services on line but I am sure glad I chose Expresspassport.com. Easy to fill out information but better was the personal experience I had with their service agent Janessa R. Her quick repsonse providing guidance but better a conforting feeling that I had an expert helping me receive my passport on time for the trip. the internet is amazing for locating this type of service but it was the personal experiece of Janessa R that would have me recommending Expresspassport.com

If you need to get your passport in a hurry, this service is very efficient, the representatives were responsive and knowledgable.

I would absolutely recommend this service. From initial contact to receiving my passport (one day early) my experience was A -1.

Efficient. Contacted me directly when there was a problem. Helped with fillling out the forms when my computer messed it up.

For some reason I figured the business of expediting a passport would be shady and I did not have high hopes of a positive experience. I guess I figured ; when a service provider knows you are desperate (like needing to renew a passport for a surf trip that is 8 days away)...I was expecting lackluster service and was doubtful they would even make my deadline. But I had no other option. Boy was I wrong...And, for once in my life, I know I chose the right company for the job! Not only was the customers service friendly, fast and successful, I did not get treated like a number. I was assigned a rep and she was TOO good. Responsive, courteous, and highly professional. I got my passport in 4 days! Totally legit. Then, to really ice the cake, my account was double billed by the US Dept of Treasury. Passport Express stepped up to the plate, realized what had happened and did what they needed to do get me my money back. UNREAL,,,when does that ever happen these days? Needless to write, I was more then happy with the way they handled my account...and beyond. In about ten years I am sure I will need another emergency renewal. And guess who I will call? And you what? I bet you $1000 they will still be in business. Because when you do what say and treat people like you want to be treated, your business will grow and be around for a long time. Craziest part about this story....a day before my trip, I blew out my left knee and couldnt even go. Imagine how pissed I would have been to have blown out my knee and been raked over the coals for renewing a passport I didn't need. Thanks!,,,,

I worked with Janessa, and I couldn't be happier. I was in a crunch going to Canada, and Janessa got me my Passport within days of my Trip!! I would recommend Express Passport to anyone!!! Janessa, was so Patient and understanding. She went above and beyond of anything I could ask for!!!

I had 30 days until my passport expired. I got my new passport in 11 days without the premium express service. No problems, no delays Excellent turnaround.

My husband and I learned this past Monday (with shock) that the expiration date on our Passports was too close to our scheduled departure date on Tuesday. After our initial panic, we rescheduled our flights for one week later, and contacted ExpressPassport.Com. Marion was very helpful and responsive. We carefully followed her instructions, and shipped all required documents and new Passport pictures per FEDEX Priority Overnight on Tuesday. We signed up for 1-3 day delivery and, are extremely happy to say, that FEDEX just delivered our new Passports today Friday. All along, Marion always responded quickly to our e-mail questions/concerns. It was not as easy to reach her phone, but e-mail worked for us. Thank you Marion. Wilma Cross and Walter Petrovich